Job Description

Job Requirements:
• Strong experience expected in debugging and troubleshooting.
• Excellent analytical skills and good judgment required to make objective business decisions based on cost minimisation.
• Highly organised with strong attention to detail.
• Ability to manage multiple tasks across multiple groups simultaneously.
• Ability to work in a team environment and assist with projects from other team/team members.
• Candidates would be expected to work independently and be innovative to improve efficiency in day to day functions.
• Excellent written and verbal communications skills

Techinical Skills:
• HTML (Mandatory)
• CSS (Mandatory)
• Java Scripts (Preferred)

Qualifications and Work Experience:
• Bachelor's degree
• 1 to 3 years of prior experience
• Experience in implementation or management of technology-based training and online learning solutions would be preferred

Shift:
• Should be willing to work in all time zones. Particularly US timings.

Career Level - IC1



As an Associate Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide level one support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means).