Job Description

#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. Were looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.About the Role:As a Technical Account Manager (TAM) on our Tech Touch Team, you will help our customers drive maximum value from their investment in CrowdStrike. You will be responsible for managing the customer experience, by educating customers on best practices, sharing technical knowledge and promoting adoption of the product and services. You will be working closely with the support team with any customer escalations to ensure a timely resolution. Furthermore, the TAM will be collaborating with the sales team to identify potential upsell opportunities or risks within the account.To be successful in this role, you must be a motivated self-starter, be committed to ongoing self-education, possess strong customer service skills and have excellent technical problem solving skills.What Youll Do:Serve as a technical contact and augment our customer support teamsParticipate with onboarding processPerform quarterly health checks and business reviewsParticipate in TAM on-call rotation helping answer customer inquiries and case escalation requests.Escalate customer issues to management when appropriate.Leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues.Leverage knowledge content and systems to obtain product expertiseParticipate in technical communications within the team to share best practices and learn about new technologies and complimentary security applications.Manage renewal risk and collaborate with sales teams to remediate and ensure a successful renewal and upsell of productIdentify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal.Drive support cases to ensure issues are being resolved in a timely manner.Managing a high volume SMB customer portfolioWhat Youll Need:Bachelors Degree or equivalent experienceExperience working with Windows Operating SystemsKnowledge of enterprise web technologies, security and cutting-edge infrastructuresExcellent customer service skills and ability to quickly establish technical credibility with customersExcellent communication skills, written and verbalProven problem-solving skillsAbility to manage competing prioritiesCollaborative attitudeCommitment to customer successBonus Points:Bachelors Degree in related field3+ years of Customer Success/Support/Technical Account Management experience in SaaS organisation#LI-SK2Benefits of Working at CrowdStrike:Remote-first cultureMarket leader in compensation and equity awards with option to participate in ESPP in eligible countriesCompetitive vacation and flexible working arrangementsPhysical and mental wellness programsPaid parental leave, including adoptionA variety of professional development and mentorship opportunitiesAccess to CrowdStrike University, LinkedIn Learning and JhannaOffices with stocked kitchens when you need to fuel innovation and collaborationBirthday time-off in your local countryWork with people who are passionate in our mission and Great Place to Work certified across the globeCrowdStrike is proud to be an equal opportunity and affirmative action employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at for further assistance.

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