Job Description

India
Information Technology (IT)
Group Functions
Job Reference #


299670BR
City


Pune
Job Type


Full Time
Your role


Do you have a knack for technology and interested in improving existing processes? Are you at your best when supporting others? Are you passionate about identifying root cause and preventing recurrence?



We're looking for a tech support analyst to:



• provide SME technical support for business users on a variety of technology issues
• support the Incident & Problem Management Lead by running post incident reviews in EMEA and APAC, determining root cause and defining actions to prevent recurrence
• support and monitor various business/IT applications, batch jobs and infrastructure components as part of an application support team providing coverage from multiple regions
• continually drive improvement to our service offering using data driven analytics, emphasizing opportunities for automation and robotics
• coordinate with multiple and varied teams to participate in special events such as disaster recovery tests, infrastructure change weekends, Data Centre maintenance, and special event days
• ensure supportability and quality are maintained with the introduction of production changes

Your team


You'll be working for Application Support & Reliability AM in Pune, India We are aligned to the Asset Management (AM) business and are responsible for providing production support in a 24x7 follow-the-sun model, utilizing hubs in Singapore, India, Poland, and the US. We have responsibilities for supporting all AM business applications from front to back office, client reporting, trade-lifecycle, etc. We offer excellent learning and career development opportunities, including internal mobility.
Your expertise


• ideally 8+ years of hands-on experience with support background across multiple operating systems
• attention to detail, and proficient in written English with the ability to explain technical information to a non-technical audience
• working knowledge of software tools or platforms such as Microsoft Azure, Autosys, BigPanda, and IPcenter
• working knowledge of Windows Server, Linux, scripting (SQL, PowerShell, Python), relational databases (Oracle/Sybase/MSSQL/PostgreSQL)
• ability to solve complex issues, good at problem statement analysis and solution design thinking
• track record of influencing senior IT stakeholders and business partners
• previous experience in conducting post incident reviews / post mortems will be an advantage


About us


UBS is the world's largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors..



We have a presence in all major financial centers in more than 50 countries.
Join us


At UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs.



From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it's our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we're more than ourselves. Ready to be part of #teamUBS and make an impact?
Contact Details


UBS Business Solutions SA

UBS Recruiting
Disclaimer / Policy Statements


UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.