Job Description

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Role: Technical Support \xe2\x80\x93 Service Desk

Location: Pune/Bangalore

Job Summary \xe2\x80\x93

Candidates with a 0 - 2 years of Service Desk experience \xe2\x80\x93 Those with technical knowledge and troubleshooting skills with excellent English-speaking skills and willing to work in rotational shifts.

Years of experience needed \xe2\x80\x93 0-2 years.

Technical Skills:

\xef\x82\xb7 Operating Systems, Desktop, Laptop, MDM, Office 365, Password reset management, MS Office, Printer, COTS Applications, Exchange Server, VPN, VOIP, other end devices and SharePoint.

Management Skills:

\xef\x82\xb7 Active listening and probing skills

\xef\x82\xb7 Effective business communication skills

\xef\x82\xb7 Navigate through ticketing tools and knowledge base articles.

Behavioral Skills :

\xef\x82\xb7 Receptive for feedback and willing to learn.

\xef\x82\xb7 Positive attitude and team player

Certifications Needed:

\xef\x82\xb7 Any graduate

\xef\x82\xb7 No certification required.

About Mphasis

Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis\xe2\x80\x99 Front2Back\xe2\x84\xa2 Transformation approach. Front2Back\xe2\x84\xa2 uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis\xe2\x80\x99 Service Transformation approach helps \xe2\x80\x98shrink the core\xe2\x80\x99 through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis\xe2\x80\x99 core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.

Skills:

PRIMARY COMPETENCY : Service Desk PRIMARY SKILL : Technical Troubleshooting L1 PRIMARY SKILL PERCENTAGE : 60 SECONDARY COMPETENCY : Service Desk SECONDARY SKILL : End User Experience Management SECONDARY SKILL PERCENTAGE : 40

About Company:

Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. We have been recently felicitated by the economic times as the most distinguished digital company 2015. We have also been ranked 29 of 100 largest financial technology vendors by American Banker and BAI in the FinTech Forward Top 100 rankings.

Mphasis