Job Description

About NCR VOYIX
NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.
Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world's leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers' technology systems.
Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals - from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today's competitive landscape.
Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small -- from the best-known brands around the world to your local favorite around the corner.• Resolves customer impacting incidents with a focus on identifying root cause
• Manages workload to meet contractual SLA's and drive customer satisfaction - managing issues across our ITSM tool as well as monitoring defects in JIRA
• Works directly with NCRV support development teams and 3rd Party Vendors to resolve issues
• Maintains Knowledge database and known errors to ensure
• Detect, investigate, recreate, and raise defects. Track defects through internal systems and turn around fixes for Production issues
• Escalate both internally and externally when required in accordance with defined Escalation Paths.
• Draw from a large pool of diverse resources or information; Develop new approaches for situations in which standard approaches do not apply; Adjusts to multiple demands, shifting priorities, ambiguity, and rapid change; Accepts and adapts to new or alternative approaches
• Mentor L1 and L2 Support Technicians, Write and review technical documents (Knowledge, Support Plans, Technical Advisory Bulletins) for internal and public use, Leverage opportunities for continuing education


BASIC QUALIFICATIONS/SKILLS:• Bachelor's Degree (Computer science or similar)
• A minimum of 3 -5 years in a senior technical support role is required, providing support to the Retail industry (highly desirable)
• Exceptional customer service skills (soft skills), Ability to be persuasive/assertive while maintaining a professional demeanour
• Solid skills in producing a clear, accurate, and concise problem statement, in gathering/analysing data, and in recording high-quality and sufficiently detailed case notes, Solid troubleshooting skills and proficiency in using related tools and technologies
• Excellent time management skills and the ability to organise your personal workload to meet objectives
• It would be beneficial if you have experience working with technologies such as Java, MQTT, Kubernetes, ActiveMQ, SQLite, basic PowerShell / batch scripting experience.


Offers of employment are conditional upon passage of screening criteria applicable to the job
EEO Statement
Integrated into our shared values is NCR Voyix's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies

To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes•"When applying for a job, please make sure to only open emails that you will receive during your application process that come from a• •@ncrvoyix.com email• •domain."•