Job Description

Job Summary:
We\xe2\x80\x99re looking for an energetic self-starter and quick learner Tier1 Monitoring, Dashboarding and Alerting Specialist with attention to detail and constant focus to meet our application availability and mean time to restore goals. This specialist will work on mission critical, highly available sales applications. Our goal is to expand on the functions of our Production support Operation team with resources with familiarity with application, does quick troubleshooting using log analysis, dashboards and monitoring tools and communicates effectively about issues and outages to get the right attention to meet the application mean time to restore goals.

Roles and Responsibilities:

• 24 x 7 Production support and first level trouble shooting of incidents
• 24 x 7 first level outage response
• 24 x 7 Application performance monitoring, dashboarding, troubleshooting and corrective actions
• Support incident management and problem management.

Shift timing (if any):

• Required to work in rotational shifts across 24*7.

Primary / Mandatory skills:

• Overall experience: 5-8 years\xe2\x80\x99 experience performing Production Support for Mission Critical, high-performance applications (Telecom and eCommerce experience preferred)
• Experience using Docker, Kubernetes and Microsoft Azure Cloud, Unix, Networking and troubleshooting knowledge: (Hands on experience is must)
• Experience in Customer Experience Analytics tool like Quantum Metric or Tealeaf.
• Experience with visualization tools like Kibana and Grafana. EFK stack experience preferred.: (Hands on experience is must)
• Experience with any 2 tools Dynatrace, Catchpoint, Nagios, Grafana. (Hands on experience is must)
• Debugging java log, debugging microservices log.
• Excellent written and verbal English communication skills to work in a Global team.
• Creation of Dashboards on Dynatrace, ELK and Grafana. (Hands on experience is must)

Secondary / Desired skills:

• Production support troubleshooting experience.
• Experience in Relational & NoSQL databases like Oracle & Cassandra. Excellent knowledge of SQL.
• Experience leading the team and mentoring & training others
• Experience with Site Reliability Engineering preferred.

Additional information (if any): Willing to work in Shift Duties, Willingness to learn is very important as AT&T offers excellent environment to learn Digital Transformation skills such as cloud, Big data, AI, Full stack etc.

Education Qualification: Bachelor\xe2\x80\x99s/ Master\xe2\x80\x99s degree in computer science or related field

Certifications (if any specific): Any Certification related to Primary / Mandatory Skills

• Kubernetes Certified Engineer or equivalent certification
• Azure / AWS certification

Experience:

• 5-8 years\xe2\x80\x99 experience in Production Support / Operations environment
• 5+ years of strong Unix, Networking and troubleshooting knowledge
• 5+ years of experience in Customer Experience Analytics tool like Quantum Metric or TeaLeaf
• Solid understand and experience in Application Performance Monitoring tools like Dynatrace, AppDynamics, Introscope, etc.
• Experience providing data/information to business leaders.
• Experience working in a large scale technically diverse organization.