Job Description

We are seeking a highly motivated and technically skilled individual to join our team as a Technical Support Analyst. The ideal candidate will have a strong technical background, including 1-3years hands-on experience in SQL, a solid understanding of ITIL service lifecycle, and proficiency in application support at level 1. The primary responsibility will be to support the global risk platform. Person will be responsible for identifying and resolving infrastructure issues. Diagnose technical problems with the system, understand SQL/T-SQL and write and maintain quality control checks. Candidate must be able to communicate effectively, relate to the business, and provide technical expertise. Hold daily stand-up meetings. Assist the Investment Risk team with their reporting or analytical needs.

Key Responsibilities:

• Provide level 1 application support to end-users, addressing technical issues and escalating complex issues as needed.
• Utilize your strong hands-on experience in SQL/T-SQL to query and analyse databases for problem diagnosis and resolution.
• Collaborate with cross-functional teams to ensure efficient incident resolution and effective communication throughout the support process.
• Apply your in-depth understanding of ITIL service lifecycle principles to contribute to the continuous improvement of our support processes.
• Document support activities, resolutions, and troubleshooting steps in a clear and organized manner.
• Utilize your experience with ServiceNow to log, track, and manage support tickets effectively.
• To ensure that Investment Risk inquiries are answered in a timely and accurate manner, via phone, email, or live chat.
• The development and maintenance of a quality assurance system and a dashboard for system diagnosis.
• Identify, resolve, or report any issues with the system.
• Inform internal or external data providers of data issues.
• Ensure that support documentation is maintained in collaboration with the Development Team.
• Work with cross-functional teams to resolve technical issues with the system.

Required Qualifications:

• A technical degree in a related field (e.g., Computer Science, Information Technology) is required.
• Strong hands-on 1-4 years of experience in SQL/T-SQL, with the ability to write and optimize queries for data retrieval and manipulation.
• Solid understanding of ITIL service lifecycle principles and their application in a support environment.
• 1-4 years of experience in people management role/leadership role.
• 1-4 years hands-on work experience of batch processing and scheduling of jobs by using Orchestration Software experience preferred tool Tidal.
• Proven experience providing level 1 application support, including issue diagnosis, resolution, and escalation procedures.
• Familiarity with ServiceNow or similar ticketing systems for incident management.
• Excellent problem-solving skills and the ability to work under pressure to meet support deadlines.
• Strong interpersonal and communication skills to interact effectively with end-users and cross-functional teams.
• Attention to detail and a commitment to maintaining accurate documentation.
• Understanding asset management and investment risk.
• Knowledge of Data Management and Operations
• Excellent communication skills to convey risk analysis findings to diverse audiences.
• Self-motivated and able to work independently as well as within a team environment.

About Our Company
Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm\xe2\x80\x99s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You\xe2\x80\x99ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you\'re talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP.

Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.

Full-Time/Part-Time Full time

Timings (2:00p-10:30p)

India Business Unit AWMPO AWMP&S President\'s Office

Job Family Group Technology

Ameriprise Financial