Job Description

Calling all innovators \xe2\x80\x93 find your future at Fiserv.

We\xe2\x80\x99re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day \xe2\x80\x93 quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we\xe2\x80\x99re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title Tech Lead, Technical Project Management

What does a successful \xe2\x80\x98Technical Project Management, Lead\xe2\x80\x99 do at Fiserv?

The Technical Project Management role is embedded in the fabric of the Fiserv business and technology. The purpose of the Technical Project Manager\xe2\x80\x99s job is to ensure predictable, consistent, and successful project delivery. This role will plan, coordinate, and monitor large scale scope and budget projects with a high degree of complexity and risk, and will partner with key business stakeholders and technologists to ensure a successful start and completion of a project. Projects can span multiple business units or functional areas. The Technical Project Manager is expected to work under minimal supervision with oversight provided by the overall Project Delivery Leader within Fiserv Technology Services (FTS).

The role is required to be performed from Fiserv India offices providing overlap with US working hours, hence working from 2PM to 11PM (IST) shift for all 5 working days in a week.

What you will do:

• Plan, organize, and control resources/processes to achieve project/program objectives within scope, time, quality, and budget constraints
• Oversee projects from planning stage through implementation
• Determine and define clear deliverables, roles and responsibilities for project team members
• Define project governance, outlining roles, responsibilities, decision rights, and clearly defined escalation path
• Ensure project results meet requirements regarding quality, reliability, schedule, and cost
• Provide a holistic view of the overall project to the organization and all stakeholders
• Ensure success criteria defined upfront to promote alignment and actively manage to expect project outcomes
• Keep all stakeholders (internal & external) engaged in the project, aligned on expected outcomes, and informed about what is occurring throughout project
• Proactively communicate the project\xe2\x80\x99s progress on an on-going basis, ensuring transparency throughout project lifecycle
• Provide leadership and key stakeholders with the information and venues to make effective, timely decisions
• Establish and implement training processes for all technical personnel
• Exhibit proactive behavior by engaging in project planning activities, including but not limited to:

• Define the overall scope of the project
• Create and maintain a consolidated timeline/schedule highlighting the major milestones and associated dates for project activities
• Identify and communicate project dependencies and impacts
• Put mechanisms in place to ensure on-going control of the project (e.g., kick-off meeting, overall project management approach, communication plan, risk management, issues management, change control, etc)

What you will need to have:

A successful Technical Project Manager will possess the following key skills/behaviors:

• Stakeholder Partnership:

• Strong influencing and stakeholder management skills, ability to develop and maintain strong working relationships and strategic partnerships with key stakeholders/customers across Fiserv to maximize program effectiveness and influence
• Poised and composed interaction with all levels of the organization (within Division), including senior-level audience
• Judgment:

• Ability to practically apply project management concepts to facilitate the achievement of business objectives ensuring predictable, consistent, and successful program delivery
• Ability to adapt to and work effectively within a variety of situations and with various individuals
• Team Leadership:

• Proven ability to quickly earn the trust of sponsors and key stakeholders, mobilize and motivate project team, set direction and approach, resolve conflict, deliver tough messages with grace
• Ability to lead and influence with minimal direction from sponsor or manager
• Accountability & Commitment:

• Ability to achieve project outcomes and stakeholder satisfaction
• Ability to identify project obstacles and proactively mitigate risks. Escalates and resolves complex issues effectively
• Learning Agility:

• Ability to quickly grasp complex concepts and conveys concepts in a way that is easily understood by others
• Ability to incorporate feedback and adjust plans or approach
• Business Acumen:

• Ability to provide a holistic view by coordinating with and monitoring all impacted business processes from initiation to delivery
• Ability to explain the business rationale and benefits of change to client, including impacts to project
• Problem Solving:

• Ability to identify, analyze and solve problems
• Ability to solve complex problems rather than symptoms effectively and quickly
• Process Adherence:

• Ability to engage in project initiating activities such as identifying stakeholders, identifying project management approach, defining roles and responsibilities, etc
• Ability to use proven project management methods and practices to facilitate the achievement of project outcomes
• Ability to provide a complete view of the overall project to the organization and all stakeholders

• 8+ years of previous program, project management, and/or relevant consulting and leadership experience
• Knowledge of and demonstrated experience in project management processes and methodologies and project lifecycle
• Experience in Fintech/banking, financial services, and/or software industries desired
• Budget/Cost Management experience
• Project portfolio management experience including Clarity and/or equivalent
• Methodologies including SDLC, Waterfall, Scrum fall/Agile
• Expertise with MS Project
• Excellent verbal and written communication skills

What would be great to have:

• ITIL/ITSM experience (V3/v4) with ServiceNow preferred, not required
• Certified Scrum Master preferred, not required
• Lean Six Sigma Green Belt or Black Belt preferred, not required
• PMP Certified and/or PgMP equivalent
• Experience in Fintech/banking, financial services, and/or software industries desired

Who We Are:

We\xe2\x80\x99re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day \xe2\x80\x93 quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we\xe2\x80\x99re involved. If you want to make an impact on a global scale, come make a difference at Fiserv

We are a part of Fiserv\xe2\x80\x99s Technology group. We deliver revenue generating and revenue protection projects for business units that provide best in class financial services products to banks, credit unions, and customers.

We welcome and encourage diversity in our workforce. We are an Equal Opportunity Employer. All the qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, or disability.



Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE\xe2\x84\xa2 500 company, one of Fast Company\xe2\x80\x99s Most Innovative Companies, and a top scorer on Bloomberg\xe2\x80\x99s Gender-Equality Index, we are committed to excellence and purposeful innovation.

Our commitment to Diversity and Inclusion:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won\xe2\x80\x99t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won\xe2\x80\x99t send you a check to cash on Fiserv\xe2\x80\x99s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.

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