Job Description

Calling all innovators - find your future at Fiserv.Were Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, were involved. If you want to make an impact on a global scale, come make a difference at Fiserv.Job Title Tech Lead, Technical Professional ServicesWhat does a successful Professional, Technical Professional Services (Implementation Analyst) do?The Implementation Analyst is responsible for leading successful projects for Fiservs clients. These implementations are for new clients and existing clients. The analyst engages directly with the client from the project. This is a fast-paced position requiring flexibility and the ability to easily accept and manage change. The analyst must have the ability to listen and understand the clients business challenges and opportunities. This will allow them to provide direction to the clients to achieve their objectives and success. As part of the implementation process, the Implementation Analyst will utilize business analysis techniques, tools, and common templates.What you will do

• Able to provide production support, Work on mass maintenance support, Audit confirmation requests, Item entry requests, Report command files.
• Monitor transaction processing systems to identify any anomalies, errors, or delays. Proactively address issues to minimize disruptions.
• Forecast transaction volumes and plan system capacity accordingly. Scale resources during peak periods.
• Stay informed about banking regulations, security protocols, and data privacy requirements. Assist clients in adhering to these guidelines.
• Adhere to regulatory requirements (such as anti-money laundering rules) and security protocols. Ensure data privacy and confidentiality.
• Keep up-to-date with industry trends, software updates, and new features to provide informed support.
• Escalate complex technical issues to higher-level support teams or software developers when necessary.
• Strive to deliver excellent customer service, resolve queries promptly, and maintain positive client relationships.

What you will need to have

• A minimum of 6-8 years Project Services, production support or related experience in a financial environment.
• Solid working knowledge of Fiserv products and technologies

• Excellent follow-up skills and attention to detail

• Ability to work within a team and across the organization to contribute towards a cooperative effort.
• Works efficiently and effectively without supervision; is self-disciplined and manages time effectively.
• Ability to meet or exceed customer needs and expectations while providing excellent service.
• Ability to deal with changes in technology/applications that can introduce significant elements of uncertainty and risk.

• Follow lead timings for every project phase for timely and successful completion to build client trust and satisfactions.

What would be great to have

• Graduate or equivalent Degree in any stream. (Computer Science, Management Information Systems, Finance, Accounting or Business is preferred).
• Ability to gather and analyze user requirements.

Working Hours (IST):

• 17:30-02:30
• Monday through Friday

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune\xc2\xae magazine's "World's Most Admired Companies" 9 of the last 10 years, one of Fast Companys Most Innovative Companies, and a top scorer on Bloombergs Gender-Equality Index, we are committed to innovation and excellence.Our commitment to Diversity and Inclusion:We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Warning about fake job posts:Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We wont ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also wont send you a check to cash on Fiservs behalf.If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.

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