Job Description

Calling all innovators - find your future at Fiserv.


We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title


Tech Lead, Technical Professional Services (Mainframe) What does a successful Professional, Technical Professional Services do?


Product Technical Consultant provides analysis, consultation, and training for new client implementations to Fiserv's SMS Outsourcing utility. Product Technical Consultant attends client implementation kick-off meetings, gathers the necessary information and data needed to complete the implementation requirements and client's sign-off. Internally, the Product Technical Consultant is responsible for ensuring that the implementation requirements are effectively transitioned to the Outsourcing Support team

What you will do

• Under general supervision, analyze and determine client conversion requirements for Fiserv's ACH Outsourcing Utility.
• Provide consultation to the client before, during and after conversion, including the development of new procedures the conversion may need.
• Interpret client's existing systems and workflows, through and including the balancing of conversion data.
• Provide training to the client before, during and after conversion, including the correct use of the system and on-line terminal assistance, as well as daily application balancing procedures.
• Provide assistance to client before, during client user acceptance testing (UAT).
• Communicate progress and any potential problems to Fiserv management for awareness and/or resolution.
• Provide application support as required.
• Identify opportunities for process improvement.
• Present product demos as needed.

What you will need to have

• Typically requires four or more years' experience in the financial services industry and delivering software development and integration projects to clients.
• Experience in COBOL, IBM Mainframe Utilities, VSAM, CICS, JCL, Bank processing experience
• Exposure to SMS Operations and/or ARP/SMS product is a plus.
• Strong working knowledge of ACH processing.
• Solid understanding of various Software Development Life Cycles (SDLC) and all aspects of application phases from design through deployment. Including but not limited to Models: Agile, Iterative and Incremental, Waterfall.
• Must demonstrate experience working with third party systems.
• Familiar with relevant business issues as they impact overall project plans.

What would be great to have

• Bachelor's degree in computer science or equivalent education in a related discipline is required.
• Excellent communication and reading comprehension skills.
• Ability to assist in functional testing and support of products already in production.

Working Hours (IST):

• 17:30-02:30
• Monday through Friday


Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:


Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune•• magazine's "World's Most Admired Companies(TM)" 9 of the last 10 years, one of Fast Company's Most Innovative Companies, and a top scorer on Bloomberg's Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:


We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:


Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.


Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won't ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won't send you a check to cash on Fiserv's behalf.


If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.