Job Description

Calling all innovators - find your future at Fiserv.


We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title


Tech Lead, Technical Professional Services (Hardware Lead) Work Location - Gurugram

Experience - 8-10 Years

Shift Timing - 2:00 PM - 11:00 PM

What does a successful Hardware Lead do at Fiserv?


The Hardware Lead is responsible to Co-ordinate with client to identify Hardware requirement through questionnaire, working in close collaboration with the team. This is a full-time position with career growth opportunities and a competitive benefits package. If you want to in financial institutions and businesses worldwide solve complex business challenges every day, this is the right opportunity for you.

What you will do

• Verify and submit Hardware/Printer/Circuit order.
• Whitelist Clients IP's and configure the application.
• Install and test hardware.
• Must take complete ownership of hardware work for the assigned conversion/implementation.
• Manages multiple clients and adhere to project timelines.
• Monitors project progress by tracking activity, resolving problems, publishing progress reports, recommending actions in accordance with stated procedure.
• Assists management with the planning and design of improvements to business processes.
• Utilizes system and data to resolve business issues in the most effective manner.
• Analyse and identifies root cause; providing input to solutions that lead to success of the project.
• Communicate progress and any potential problems to Project Manager for awareness and/or resolution.
• Maintain the tools used to ensure the efficiency and effectiveness of the conversion process (system studies, timelines, and questionnaires).
• Work in late night shift (up to 11 PM IST) to provide overlap with US working hours.
• Provide post implementation support for 2 weeks. (US shift - timing will depend on time zone of client)

What you will need to have

• B.Tech/MCA/MSC (IT/CS)
• 8 to 10 years of experience in IT Industry.
• Excellent knowledge of Infrastructure components (Hardware/Software/Networking/Firewall)
• Excellent verbal and written communication and interpersonal skills

What would be great to have

• Experience supporting infrastructure projects.
• Strong analytical skills, good verbal and written communication skills and the ability to interact professionally with a diverse group.
• Leadership and mentoring skills.

Who We Are:

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.


We are a part of Fiserv's Technology group. We deliver revenue generating and revenue protection projects for business units that provide best in class financial services products to banks, credit unions, and customers.


We welcome and encourage diversity in our workforce. We are an Equal Opportunity Employer. All the qualified applicants will receive consideration for employment without regard to race, colour, religion, sexual orientation, gender identity, national origin, or disability.


Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:


Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune•• magazine's "World's Most Admired Companies(TM)" 9 of the last 10 years, one of Fast Company's Most Innovative Companies, and a top scorer on Bloomberg's Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:


We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:


Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.


Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won't ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won't send you a check to cash on Fiserv's behalf.


If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.