Job Description

Responsibilities Calling all innovators - find your future at Fiserv. We\'re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we\'re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Tech lead, System Engineering What does a great \'Systems Engineering, Tech Lead - Windows\' do The Systems Engineering, Sr Professional II is responsible for end-to-end delivery of infrastructure solutions to Fiserv customers. Working closely with Development, Product and other Engineering teams, the Systems Engineering, Sr Professional II, will deliver an infrastructure solution that is technically sound, resilient to failure, operationally supportable, and meets the requirements of the business. Delivery of the infrastructure solution requires a variety of skills including infrastructure architecture, hands-on build-out and configuration of the infrastructure, Network, security, management of the application container, as well as project technical leadership skills ensuring projects are delivered within scope and on-time. A high degree of collaboration with Development, Project Management and other Infrastructure teams is required to provide right level of agility within a defined delivery process. The ideal candidate will leverage a consultative approach, exhibit strong leadership skills, will be forward thinking, and will be able to work effectively across a multitude of technical and non-technical groups in a diverse and talented team, continuously striving for excellence. The role is required to be performed from Fiserv India offices providing overlap with US working hours, hence working from 2PM to 11PM (IST) shift for all 5 working days in a week. What you will do: Lead cross-functional project teams to design and implement highly available Windows / Middleware / .NET infrastructures utilizing IIS, .NET, and other vendor-provided middleware solutions Build infrastructure and drive projects to improve the robustness of production systems Collaborate across business and technical disciplines to develop Infrastructure / System Engineering Designs for internally hosted solutions Implement solutions by writing automation processes to deploy Windows systems, application containers, and hosted applications Assist in application migrations, infrastructure upgrades and consolidation of computing infrastructure Be a primary infrastructure interface for business unit and operations teams throughout the project lifecycle Technical leadership for project-based assignments Provide technical documentation to Project and Operations teams as part of project deliverables Develop script for repeatable processes (PowerShell, Batch, etc.) Provide support for various internal IT projects Use the core infrastructure engineering principles of change management, monitoring, emergency response, capacity planning, and production readiness reviews to run the infrastructure Partner with security engineers and develop plans and automation to respond to new risks and remediate security vulnerabilities aggressively and safely Perform other duties as required What you will need to have: Experience utilizing a consultative approach while interacting with customers and appropriate representatives to analyze, validate, specify, verify, document, and manage the requirements Current, enterprise-class Infrastructure/System Engineering experience with Windows platforms running on Intel servers utilizing directly attached and SAN attached storage Experience designing, implementing, and managing solutions utilizing one or more of the following technologies: Windows Server .NET Framework Internet Information Server Middleware MS SQL PowerShell Active Directory Domains (accounts, groups, OUs, Group Policy) VMWare, VXRails, vRealize Orchestrator DNS Firewall rules and related troubleshooting Apigee, F5 LTM/GTM Proxy Technologies TLSSSL Certificates and Cipher Suites Basic understanding of ITIL and change control/management processes Experience in script development (PowerShell, Batch, etc.) Experience with automated system builds and post-provisioning configuration management tools Working knowledge of networking protocols and components including TCP/IP, DNS, NFS Experience designing and implementing High Availability and Disaster Recovery solutions Possess troubleshooting/problem-solving skills Experience working on a matrix team consisting of a variety of Infrastructure Engineering groups, as well as Development groups and Client Relationship groups Ability to quickly learn new technologies required for accomplishing project goals Ability to produce high quality operational documentation, including Visio diagrams, high-level descriptions of the environment, as well as detailed instructions outlining the steps required to repeat the build-out and configuration of the infrastructure Strong customer service skills with high level of professionalism, and ability to work with complex situations Proven ability to collaborate across multiple sites and geographic areas Must have the ability to simultaneously manage multiple projects or tasks Ability to effectively prioritize and execute tasks in a high-pressure environment Ability to work closely with Project Management to communicate status and identify risks to project timelines Keen attention to detail What would be great to have: Willingness and capability to quickly learn new technologies required for accomplishing project goals Extensive troubleshooting and analytical thinking skills Capable of exercising discretion and independent judgment Experience with AWS and/or Azure cloud platforms Bachelor\'s degree in Computer Science, Information Technology, or Business or equivalent degree is desirable Minimum 8+ years of experience as a Systems Engineer Minimum 2+ years of experience in a Technical Lead role Who We Are: We\'re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we\'re involved. If you want to make an impact on a global scale, come make a difference at Fiserv We are a part of Fiserv\'s Technology group. We deliver revenue generating and revenue protection projects for business units that provide best in class financial services products to banks, credit unions, and customers. We welcome and encourage diversity in our workforce. We are an Equal Opportunity Employer. All the qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, or disability. Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). What you should know about us: Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE 500 company, one of Fast Company\'s Most Innovative Companies, and a top scorer on Bloomberg\'s Gender-Equality Index, we are committed to excellence and purposeful innovation. Our commitment to Diversity and Inclusion: We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won\'t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won\'t send you a check to cash on Fiserv\'s behalf. If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.

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