Job Description

Calling all innovators - find your future at Fiserv.Were Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, were involved. If you want to make an impact on a global scale, come make a difference at Fiserv.Job Title Tech Lead, Application SpecialistAbout the Role:Successful candidates would be working in collaboration with Business Stakeholders and SMEs to provide administrative support to the business on tools and technology like ServicePoint, Client 360, SharePoint, Extranet, FI Community, etc. The primary responsibility would be Business Support, which includes but is not limited to resolving Inquiries in Client 360, responding to Incidents and Tasks in ServicePoint. This role would require interacting with business stakeholders and clients. Being in financial technology domain, the associate needs to maintain highest standards of application security practices and business validations as part of day to day work.Essential Job Responsibilities:

• Collaborate with business stakeholders to analyze and understand business problem/requirements.
• Leverage thorough understanding of business and system processes to make recommendations and propose technical/non-technical solutions to meet business requirements.
• Use a variety of industry standards/best practices/techniques to elicit requirements from the Business.
• Manage and distribute daily work queues related to Inquiries/Incidents/Tasks/Deployments etc. in Client 360/ServicePoint for Business Support groups.
• Update Business Support Dashboard for Leadership and Business Support Team.
• Prepare training document and impart training related to ServicePoint/Client 360 for stakeholders and associates involved in ServicePoint/Client 360 activities/tasks.
• Maintain Foundation Data in ServicePoint.
• Review queries about report functionality in ServicePoint from Service Partners and other stakeholders.
• Assist and guide in implementations and setting up of new clients.
• Work on Publications in ServicePoint for Open Solution division.
• Provide Tier 1 support to the users on FI Community portal.
• Monitor, Deliver and Track HotFix via ServicePoint.
• Review Knowledge Articles and ensure they comply with the requirements.
• Develop and customize SharePoint sites.
• Manage permissions for Extranet site.
• Document, categorize and prioritize business, user and system requirements.
• Review with the business stakeholders if needed to diagnose the issue.
• Need to participate in end user training of the system.

Required Qualifications:

• Education: Bachelors Degree in Computer Science or equivalent
• Certifications: NA
• Minimum # years experience required: Overall 6+ Years
• Minimum # years experience required: Relevant 3+ Years
• Type of work experience required:

• Should have knowledge of training documentation.
• Must have knowledge of ServicePoint (ServiceNow) and SharePoint.
• Must be able to manage multiple priorities simultaneously.
• Must be self-directed and motivated with the ability to work independently as well as in a team.
• Must be able to work in a fast-paced environment.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune\xc2\xae magazine's "World's Most Admired Companies" 9 of the last 10 years, one of Fast Companys Most Innovative Companies, and a top scorer on Bloombergs Gender-Equality Index, we are committed to innovation and excellence.Our commitment to Diversity and Inclusion:We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Warning about fake job posts:Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We wont ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also wont send you a check to cash on Fiservs behalf.If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.

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