Job Description

Business DivisionsGroup FunctionsYour roleAre you passionate about Service Management and Platform? Do you want to do contribution to the development and evolution of the strategic Platform? Are you motivated to work in a complex, global environment where ideas are valued, and effort is appreciated? We are looking for a ServiceNow Business Analyst to join our team and help us to

• conduct information gathering activities such as surveying, analyzing and evaluating processes products and services, by using a variety of internal and/or external data
• determine required solutions and assisting in implementations
• document "as is" and "to be" processes and business requirements documents
• support project management tasks in the areas of quality control and project management
• recommend improvements, solutions and respective implementation plans
• specify working products along defined principles, guidelines and modeling processes using the appropriate tools
• reconcile requirements with different stakeholders and ensuring communication and traceability
• support the business stakeholder by describing and defining the business processes including the (organizational) structures involved

Function CategoryInformation Technology (IT)Join usAt UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs.From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it's our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we're more than ourselves. Ready to be part of #teamUBS and make an impact?Contact DetailsUBS Business Solutions SA
UBS RecruitingYour teamYou will join the Service Management Technology and Platform crew in Technology Inventories Data & Reporting Services alongside 400 colleagues globally. TIDRS offers a best-in-class and cost-effective Service Management Technology, IT Asset Management, and Data Platform Service for the global bank. Service Management Technology and Platform is responsible for delivery of Service Management requirements for all platform-based capabilities and delivery of consistent and high-quality solution engineering services according to organizational needs.Your expertise

• proven ability to work on multiple products and/or processes of low to medium complexity, in parallel
• ideally 5 years minimum experience related to Projects / Change Programs
• have an in-depth understanding of the ServiceNow configuration and development features and be able to leverage this knowledge when liaising with stakeholders
• excellent analytical and problem-solving skills, excellent communication skills
• have experience of working within an agile team, be familiar with the Scrum methodology and have working knowledge of GitLab
• have the ability to propose alternative solutions to a problem whilst working collaboratively with other team members
• have excellent communication, presentation and documentation skills with a keen eye for detail
• should be certified ServiceNow Admin, should have collaboration skills to work efficiently in a dynamic global team In particular, you have: A committed and visionary team player with analytical and logical mind-set

About usUBS is the world's largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors..We have a presence in all major financial centers in more than 50 countries.How we hireWe may request you to complete one or more assessments during the application process.

UBS