Job Description

Employment Type PermanentClosing Date 27 Feb 2025 11:59pmJob Title Tech BAJob Summary As a Technical Business Analysis Senior Specialist, you thrive on applying analytical thinking to anticipate and resolve complex issues and drive solution development. You secure the buy-in and input from diverse stakeholders and teams to define and scope business problems that enable the technical capability teams to successfully deliver value, achieve mission outcomes and maintain a high standard of operational performance.About Telstra:We are Australiaxe2x80x99s leading telecommunications and technology company, with operations in more than 20 countries, including in India which is home to our new Innovation and Capability Centre (ICC) in Bangalore, and a presence across Pune and Hyderabad.Here, wexe2x80x99re combining innovation, automation, and technology to solve the worldxe2x80x99s biggest technological challenges in areas such as the Internet of Things (IoT), 5G, Artificial Intelligence (AI), Machine Learning, and more.Why Telstra?Telstra is Australia's leading telecommunications and technology company with a rich heritage thatxe2x80x99s been built over 100 years. From our humble beginnings in the Postmaster Generalxe2x80x99s Office to the global business we are today our people have been at the forefront of technology innovation. More recently, we have the largest Internet of Things network in Australia and are leading the way in 5G. And this is just the beginning of what wexe2x80x99re hoping to achieve together.We offer a full range of services and compete in all telecommunications markets throughout Australia and are the most well-known brand in the technology and communications industry.We have operations in more than 20 countries, including in India. In India we are a licensed Telecom Service provider (TSP) and have extended our global networks into India with offices in Bangalore, Mumbai and Delhi. Wexe2x80x99ve opened an Innovation and Capability Centre (ICC) in Bangalore and have a presence in Pune and Hyderabad. In India, wexe2x80x99ve set out to build a platform for innovative delivery and engagement that will strengthen our position as an industry leader. Wexe2x80x99re combining innovation, automation and technology to solve the worldxe2x80x99s biggest technological challenges in areas such as Internet of Things (IoT), 5G, Artificial Intelligence (AI), Machine Learning, and more.Responsibilities:

• Leverage deep technical domain skills and expertise to conduct technical impact and gap analysis, design, and research, working as part of a technical capability team in one or more missions to enable mission design and delivery, and as part of capacity planning and lifecycle management activities.
• Collaborate with diverse stakeholders (the team, product owners, technical product owners, solution designers, and solution owners, as well as component teamsxe2x80x99 DevOps engineers, testers, and technical writers) to analyse business needs, develop and document both functional and non-functional specifications/stories, model workflows, model data, clarify business rules and acceptance criteria to enable capability teams to successfully deliver value and mission epics.
• Apply analytical thinking during iterative analysis, development, and testing activities, to provide input and anticipate and resolve issues in the identification, reporting, and closing of gaps in acceptance and feasibility.
• Work with the team and technical product owners to break down work into epics, features, and stories, and specify acceptance criteria, when working in agile teams, to enable the effective planning and delivery of work.
• Provide subject matter expertise in specific functional or technical domains for assigned technical capability teams to drive solution development and/or resolve problems within the team.
• Collaborate with the team to define and measure delivery and operational performance metrics and provide input to the wider team for capability performance, growth, and learning.
• Synthesise and share knowledge of emerging technology trends, innovations, and disruptions, preparing tailored analyses to define and deliver reusable components and capabilities.
• Use your strong communication skills to gain buy-in and input from stakeholders and teams, into continuous improvement and ways of working.

Essential Skills:

• Minimum of 9 Years of experience in Industry, Relevant experience as a Technical Business Analyst and Must have experience working in Telecom Domain
• Telco industry experience.
• Experience in SDLC (Software Development Lifecycle).
• Knowledge and experience in Operations Support Systems (OSS) / Business Support Systems (BSS).
• Proficient in Jira and Confluence
• Ability to communicate complex technical concepts to non-technical stakeholders.
• Requirements analysis: Understanding and documenting stakeholder needs to define product features.
• Stakeholder management: Identifying and engaging with individuals or groups to meet their needs and address conflicts.
• Process mapping: Visualizing and understanding steps in a system to improve efficiency and reduce errors.
• Data analytics: Examining data to uncover insights for informed decision-making.
• Agile practices: Project management principles that prioritize flexibility and collaboration.
• Problem-solving: Identifying and evaluating solutions using analytical thinking and decision-making skills.
• Communication: Effectively conveying information through spoken and written means.
• Workshop facilitation: Leading collaborative workshops or meetings to gather input or make decisions.
• Commercial acumen: Understanding business principles and practices.
• User story writing: Defining product features from a user's perspective.
• Presentation skills: Delivering information effectively using visual aids and persuasive communication.
• Collaboration: Working effectively with others in a positive and inclusive environment.
• Strategic thinking: Analyzing complex situations and making sound long-term decisions.
• Influencing: Persuading others to adopt a certain course of action.
• Negotiation: Reaching mutual agreements through discussion and compromise.
• Prioritization: Effectively managing time, resources, and tasks by ranking importance or urgency.

Customer identity specific skills/experience:

• Experience in Customer identity and access management systems (CIAM)
• Analyse and document business requirements related to CIAM systems, focusing on customer onboarding, authentication, and authorization processes.
• Strong understanding of identity and access management concepts, including user provisioning, single sign-on (SSO), multi-factor authentication (MFA) etc.
• Collaborate with cross-functional teams, including IT, security, and marketing, to design and implement CIAM solutions that meet business needs.
• Conduct user acceptance testing (UAT) and ensure that CIAM systems are functioning as intended.
• Expertise in AWS Cloud technologies
• Strong understanding of AWS services (e.g., EC2, S3, RDS) and cloud architecture.
• Stay updated on industry trends and regulatory requirements related to identity management, data privacy and cloud technologies.

Desirable Experience/Skills:

• Microservices / integration layer development and mobility product.
• Billing and charging systems.
• Salesforce, in the areas of lead, opportunity, partner management.
• Salesforce ordering journey.
• Salesforce, microservices, PCF (Pivotal Cloud Foundry) to AMP (AWS Microservices Platform) integrations and OKAPI SaaS to OGW (OKAPI Gateways) integrations.
• Ordering, product catalogue, and orchestration.
• Exposure to DevOps
• AWS Certifications

Telstra