Job Description

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.Join us on our journey for a better tomorrow.Your rolePrincipal Accountabilities

• Lead and manage the VTBA Microsoft Apps team (Nextgen365)
• Responsible for the design and operation of the communication environment based on Microsoft Teams
• Stays in contact with the Atlas Copco teams and the Atlas Copco support partners to ensure that VTBA needs are taken into account
• Be internal VTBA key account for Microsoft 365
• Ensure application systems are available for use according to the conditions of Service Level Agreements (SLAs)
• Enforce the VT BA IM Policy
• Ensure that defined operational processes are adhered to and reporting evidence is maintained to support annual audit compliance obligations as necessary

General activities

• Define invests and support the budgeting process.
• Implement proper monitoring of service desk processes.
• Coordinate third party support if needed.
• Align IT activities with the GroupIT for Microsoft 365
• Force the creation of proper standard operation procedures (SOP).
• Day to day second level operation of Microsoft 365 for VTBA
• Plan the introduction and roll out of new Microsoft 365 features
• Operare together with the team Sharpoint Online, Exchange Online and MS Teams for VTBA
• Especially for Sharepoint online maintain existing Sharepoint sites and sub sites, lists, libraries, content including the classification of documents
• Support or perform Sharepoint on premise migrations to Sharepoint online
• Ensure that MFA and Microsoft Intune are applied to all users VTBA and follow up on user issues and technical issues
• Execute, manage and lead Microsoft 365 migrations as part of the acquisition process
• Responding to and solving complex technical problems escalated from the global IM ServiceDesk
• Support the customization of Microsoft 365
• Control quality of the Microsoft 365 partners and built a proper reporting for it
• Control quality of the Microsoft 365 servivces for VTBA and built a proper reporting for it
• Control and track VTBA used storage for SharePoint Online
• Support VTBA in Microsoft 365 topics and act with the team as consultants
• Build a bridge to VTBA and define a modern 365 champion network
• Build Microsoft 365 roadmap for VTBA and align with the Business
• Do surveys and interviewas with VTBA for Microsoft 365 services to understand our gaps and must win battles
• Support the process to prepare Microsoft 365 trainings for VTBA
• Create power shell scripts to solve complex Microsoft 365 changes
• Ensure secure operation of Microsoft 365
• Conduct routine monitoring and analysis to include audit log reports evaluation, system and storage utilization reports, sites and system usage, growth reports and manage site collection and quota settings
• Support the implementation of end to end monitoring to measure end user performance and report on the results
• Establish service level agreements between IT group and VTBA IT
• Coordinate and control third party support as required
• Support roll out of new Microsoft 365 features
• Attend calls with the business to collect Microsoft 365 requirements
• Define technical requirements for Microsoft 365 operation and ensure that the technical operation teams VTBA ensure that the technical requirements are taken into account while designing the environment
• Ensure IT infrastructure is used in the most efficient manner through planning and controlling service solution capacity to satisfy user demand within performance levels defined in SLAs
• Travel to other VT BAs offices both locally and overseas to provide technical support, installation services or general proactive maintenance/research tasks as required.

Quality

• Punctuality
• Participation at weekly review
• Regular participation at the GroupIT 365 councils
• Support the continuous improvement process of the IT and document the defined KPIs.
• Improve the environment developing own ideas to optimize and quality and support processes.
• Maintain complete technical documentation.
• Document periodic disaster decovery measures
• Microsoft 365 KPI reporting
• Microsoft 365 partner reporting based on SLAs

IT Projects

• Plan and perform IT projects as part of project teams for VTBA and support GroupIT Microsoft 365 streams
• Attend weekly project reviews

IT Security

• Ensure security best practices and standards are adhered to within the VT BA IT environment.
• Ensure that users and colleagues are following the agreed xe2x80x9cUser Policyxe2x80x9d.
• Support the definition and implementation of security policies for Microsoft 365
• Inform the IT security officer and Head of IT about security breaches.

Maintains consistent interfaces with

• End users VTBA
• VT BA Infrastructure IT
• VT BA Security team
• VT BA project teams
• VT BA Global IM Service Desk.
• VT BA 365 Champions
• GroupIT Microsoft 365 Product owners
• Local Business Management.
• External service providers
• Hardware and Software vendors.

To succeed, you will need

• More than 5 years of detailed experience in managing Microsofot 365
• Detailed know how in Microsoft Windows, Exchange Online, SharePoint and Microsoft Teams, Dynamics 365
• Experienced with current Office 365 versions
• Leadership and Management Skills
• Pronounced service mentality and initial experience in project management
• Being able to capture complex structures and converting them into functioning SAP processes
• Process knowledge to analyze and solve problems
• Take full accountability for actions taken and decisions made
• Experience to work as part of a global team.
• Excellent communication skills - written and verbal (English)
• Great Team worker
• Strong IT operation background
• Several years of experience in management of people and teams
• Good time management and self-organization
• Listening and relationship buildings skills

In return, we offer youWe offer you a modern and flexible work in a company that manufactures state-of-the-art and innovative vacuum products and systems. You will be part of a young and international team and will have the opportunity to support the latest technologies. This guarantees training and enables you to develop further. We work in flat structures and all IT colleagues are in direct contact with the internal customers to understand their technical needs and support them in technology. Thus, in addition to the technical network knowledge, you will also gain a deep insight into the internal processes and projects of our company.Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

Atlas Copco