Team Member Training Cec Ho & Support Training
Job Description
JD - CEC Trainer Exceptional interpersonal and communication skills Plans and facilitates new hire training, refresher trainings and compliance based functional training to new and existing officers /employees. Plan and Conduct Refresher on predetermined frequencies and ensure accuracy and effectiveness of training Drive sales targets and implementation of sales strategies devised for process. Conduct OJT and provide Coaching / Feedback and supervision during this period to the new hires. Monitor calls on functional and behavioral parameters. Has handled Nesting & OJT batches Excellent coaching and mentoring techniques Is able to identify Training needs based on call evaluation/ gap in product and process understanding Candidate Profile Minimum education - Graduate or Post Graduate Should be a Trainer with 5-7 Years in Training preferably in a bank\'s Customer Contact Center/ Call Center with relevant experience in Retail Liabilities/Credit Cards in Sales and Quality Must have excellent presentation and communication skills. Having a team handling experience would be desirable Experience in Credit Card & Retail Banking preferable
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Job Detail
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Job IdJD3116338
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationThane, Maharashtra, India
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EducationNot mentioned
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ExperienceYear