Team Member Training Cec Ho & Support Training

Year Thane, Maharashtra, India

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Plans and facilitates new hire, refresher trainings and compliance based functional training to new and existing credit card employees.
Plan and Conduct Refresher on predetermined frequencies and ensure accuracy and effectiveness of training
Drive sales targets and implementation of sales strategies devised for process.
Conduct OJT and provide Coaching / Feedback and supervision during this period to the new hires.
Monitor calls on functional and behavioral parameters.

Desired Candidate Profile

Minimum education - Graduate.
Should be a trainer with 5-7 Years in Training preferably in a bank\xe2\x80\x99s Customer Contact Center/ Call Center with relevant experience in Credit card Product and Processes.
Must have excellent presentation and communication skills.

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