Team Member Customer Experience Support Services Customer Experience
Year Mumbai, Maharashtra, India
Job Description
:Team Member- Customer ExperienceJob ID
Department Customer Experience - Nodal
Location Mumbai
Number of Positions 4
Reporting Relationship SVP- Customer Experience
Grade M3
- Daily review of pending complaints beyond a specified timelines and takes responsibility of getting complaints closed
- Monitoring and driving closure of complaints to ensure improvement in TAT adherence%
- Collaboration with cross functional teams to zeroise pendency leading to improvement in TAT
- Ensure that all cases which are breaching or going to breach the TAT gets closed within defined timelines
- Daily follow up with all respective stakeholders to ensure that cases gets resolved within prescribed TAT
- 3 - 5 years of work experience in Customer Service, Business or Operations
- Domain knowledge of Consumer Banking products and operational processes
- Good collaboration skills to engage with Business and Cross Functional Teams
- Self-starter & target oriented mindset
- Good communication skills
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Job Detail
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Job IdJD3318811
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMumbai, Maharashtra, India
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EducationNot mentioned
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ExperienceYear