Team Member Customer Experience Support Services Customer Experience
Job Description
JD
Job Role
• The incumbent will be responsible for improving the overall Customer experience of the assigned Customer segment
• S/he will have to identify customer pain areas across the Customer journey.
• Prioritize & resolve the customer issues by simplifying process, relook at policies / practices...etc.
• S/he will work with the business stakeholders like Product / Process / RCU /BSG / Digital and be responsible to implement the changes
• S/he will also Project manage external agencies if engaged to support large scale customer journeys
Job Requirements
• Customer orientation - Essential
• Problem solving / Analytical - Essential
• Project management skills - Essential
• Result Orientation - Essential
• Understanding of business - preferable
• Appreciation of technology - preferable
• Sales management or Operations exposure will be useful
• Good communication skills - written and oral
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Job Detail
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Job IdJD3484529
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKA, IN, India
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EducationNot mentioned
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ExperienceYear