Job Description

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Title: Payments Specialist, CREM

• Mumbai, Maharashtra, India
• Grade: M4/M5
• Department: Corporate Real Estate Management (CREM), BIU
• Office: Mumbai, Goregaon (India)

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Executive Summary:

• The Function reports into Vertical Head - Payment and Process CREM
• Ensure/showcase your expertise in payment systems, industry regulations, and fraud prevention to ensure seamless and secure payment transactions
• In addition to the core activities, coordinating with payment service providers to monitoring payment trends, your skills will contribute to a smooth payment experience for our customers and drive financial efficiency.
• If you have excellent communication skills, problem-solving abilities, and the ability to work independently and collaboratively,

In this role, you will:

• Pre-audit/ Process payments promptly and accurately using established procedures
• Manage customer accounts, including updating payment information and resolving payment-related inquiries and disputes
• Ensure compliance with payment policies, procedures, and regulatory requirements
• Analyse payment trends and identify areas for improvement in payment processes
• Develop and maintain positive relationships with Internal/external customers, providing exceptional customer service
• Train and mentor zonal team members on payment processing procedures and best practices
• Prepare and submit MIS/Provisions/Open/CIP reports related to payment processing activities
• Collaborate with cross-functional teams to address payment-related issues and improve payment workflows
• Stay updated on industry trends and changes in payment systems and technologies
• Perform other duties as assigned related to payment processing and customer account management

Your influence:

• Enhanced customer satisfaction through timely and accurate payment processing
• Increased efficiency and accuracy in payment management
• Reduced payment disputes and inquiries through effective resolution
• Timely and accurate financial/MIS reporting on payment activities

Essential skills and qualifications:

• Minimum of 8+ year experience in Banking and Financial Services.
• Master/Bachelor\'s degree in Accounting, Finance, or a related field.
• Knowledge of payment systems, processes, and industry best practices
• Strong customer service and interpersonal skills
• Highly organized with excellent attention to detail
• Analytical and problem-solving abilities
• Ability to work independently and as part of a team
• Proficiency in MS Office applications and familiarity with financial databases.

Kotak Mahindra Bank