Team Member Comm. Bank Ho & Support Ra Risk Control Unit
Year Kolkata, West Bengal, India
Job Description
:JOB DESCRIPTION :
- Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (Eg: Home loan / LAP/Personal Loan).
- Address all Service Request /Complaints and ensure all requests/complaints are closed within TAT
- Digital Adoption for all Retail Asset Clients
- Achieve Cross sell Targets set as per KRA\'s
- Quality of Service Request and Resolution as given to customers.
- Some experience in Customer Service would be an added advantage
- Believes in team work
- Taking ownership of customer issues and taking them to end to end resolution
- Apply best practices and focus on areas of improvement
- Focused towards achievement of own KRAs
- Building rapport and coordinating with internal stakeholders and ensuring customer requests are addressed on time.
- Proficiency in WORD and EXCEL/PPT preferred
- Spent twelve months (applicant for same grade role)/eighteen months (applicant for next grade role) in the same division function role.
- Applications can be made for roles in same level or one level above.
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Job Detail
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Job IdJD3496967
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKolkata, West Bengal, India
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EducationNot mentioned
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ExperienceYear