Team Member Retention Hf Loan Against Property (lap) Sales
Year Ahmedabad, Gujarat, India
Job Description
:JD - Team Member - Retention-
- Visiting SRO offices in and around Ahmedabad for Executing Mortgage release
- Customer retentions
- Meeting existing clients
- Attached is the Business approval for same
- Coordinating with vendor, IT, ops and other departments for various daily activities or escalations.
- Ensure RCA and DNC mails are reverted and actioned within TAT.
- Managing Card Sales escalations and ensuring customer requests are handled within TAT.
- Supporting data management & lead booking when required.
- Conducting regular audits and publishing reports for activities.
- Ensuring all outbound processes are documented & reviewed timely.
- Ensuring all reports are published timely and accurately
- Cross checking training, certification, operations & quality activities at vendor. Providing training & updating Channel Partner on product & policies from time to time.
- All other activities related to managing OB channel & related activities.
- Good written and spoken communication in English
- CC Sales, Team handling and coordinating experience required
- Knowledge of outbound calling function & call centres required.
- Minimum 3 to 5 years\' experience of call centre
- Graduate & above
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Job Detail
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Job IdJD3460726
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAhmedabad, Gujarat, India
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EducationNot mentioned
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ExperienceYear