Job Description

MIS Lead will be a part of the ITSM unit and will report to the Head of Change Manager in the IT Department of Kotak Mahindra Bank. ITSM Silo is part of the \'Run the Bank\' Silo which is one of the most critical unit of Information Technology Unit of the Bank. RTB team manages the Production Support for all the applications and Channels across the Bank. This a highly critical function which has a very high visibility across the Management of the Bank. There is a huge learning possibility for every employee in the unit with a vast area of responsibility and expertise needed. Sky is the limit for the right candidate to expand their horizon and be able to better the functioning of the silo every moment by providing newer ideas, automation of routine tasks, implementing new tools, developing BOTs, running RPA\'s to reduce the manual intervention and come up as a shining star. Come Explore the world of un-ending possibilities and be a part of the Change Makers topper list. for MIS Lead - Responsibilities : Data Management and Crunching for all the Incident / Change / Problem Management Silo within the Bank. Responsible to maintain the Downtime / Uptime Keeper for all the applications in the Bank Should manage inventory of Applications in the Bank and recertify on a quarterly basis Will have to interact with all the Stake Holders to obtain the details (downtime, inventory, approvals for uptime data being recorded) Should be able to do presentations to the stake holders on the data recorded. Do analysis of the data obtained and come up with suggestions on improvement areas and provide the right analytics to the management. Be able to over see the entire MIS unit as a silo and run various initiatives to help analyse and better the processes. Be able to attend Audits and provide necessary artefacts in a structured manner. Engineering / Computer Science Graduate Have necessary certifications Should have excellent knowledge of Excel (Mandatory) Knowledge on MIS keeping will be given additional weightage Experience defining process and standards Excellent organizational skills, effective time management, the ability to work independently, excellent attention to detail, positive client service attitude, the ability to multitask, and the ability to be flexible with changing priorities Excellent communication skills, both verbal and written Ability to foster effective working relationships and build consensus Ability to interact and influence a variety of users and senior management

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