Job Description

:About UsAt Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. Were devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!Global Business ServicesGlobal Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.Process Overview*ATM Cash Exceptions Process involves finding out difference between the cash counted out of the ATM depository and the ATM Base 24 which send individual transaction to ULZ for processing. ATM Check Exception Process Involves resolving the check items which are bad images pulled from various sites, deposited by Bank of America Customers, and then send across to onshore reconstruction.*
Perform Reconcilement on various exception coming out of ATM Transaction viz., ATM Machines, Vendor Maintenance, Cash Vault difference, comparing eDLR cash totals, eDLR error codes and/or hardware error codesResponsibilities*Meet process specific Goals on Efficiency and AccuracyProcessing Volumes as per the SLAs and in accordance to Policies and ProceduresAdherence to Regulations applicable to the process.Requirements*Should be a Quick learner, Decision Making, Analytical skills, Good Communication skills (Written/Verbal), Flexibility towards shift extension, willingness to Learn and AdaptEducation*Commerce Graduate / MBAExperience Range*3-5 years of experienceFoundational skillsKnowledge on traditional Consumer Banking.Knowledge on exception processingWork Timings*13:30 to 10:30 ISTWeek offs/Holidays: Saturday and Sunday / US HolidaysJob Location*:Hyderabad

Bank of America