Job Description

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About Us


At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.


One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.


Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.


Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services


Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.


Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.


In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview •


Wholesale Lockbox involves Supplemental /Check Keying which is data entry of information from images of checks and associated documents. Process receives images of invoices, corresponding checks & other account receivables documents from wholesale client remitters. This data is extracted and scanned in 7 wholesale lockbox sites and the data made available to GBS is restricted to those accounts that have been coded "remote-eligible". GBS Associates access dedicated VICOR workstations to key this information according to Standard Operating Procedure OR client special instructions

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• Process transactions as per SOP & Customer Instructions
• Ensure that the quality of the transactions is in compliance with predefined parameters
• Ensure to meet the metrics laid down by the process
• Identify potential areas for process improvements & highlight the same to the TL/AM
• Ensure adherence to established attendance schedules

Responsibilities •

• Process transactions as per SOP & Customer Instructions
• Ensure that the quality of the transactions is in compliance with predefined parameters
• Ensure to meet the metrics laid down by the process
• Identify potential areas for process improvements & highlight the same to the TL/AM
• Ensure adherence to established attendance schedules

Requirements •

• Education • Graduation of any stream


Certifications If Any

Experience Range •

Minimum 1yr in any process

Foundational skills• - NA

Desired skills:


Typing skills with 40 wpm with 95% accuracy

Work Timings •


24/7


Rotational Shifts & Rotational Weekly offs

Job Location •


GIFT