Job Description

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About Us


At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.


One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.


Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.


Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services


Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.


Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.


In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview •


Consumer Lending team at GBS (Global Fulfillment) enables the onshore Secured Consumer lending team in improving and sustaining credit. The team works with stateside Sales & Fulfillment team on Origination, Processing, Pre-Underwriting and Closing stages of loan cycle helping them improve overall process efficiency, mitigate risk and expedite credit decisions of mortgages.

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Review the documents in DM portal & check whether the documents are meeting the requirements as per the procedure or not & update final output in iFF notes or by closing the workflow trigger in iFF system. Team provides support to onshore team from loan origination through closing.

Responsibilities •

• Review mortgage documents, understand the requirements, clear conditions.
• Proactively communicate (Call/Email) and collaborate with teams (internal/external) to analyze information needs.
• Act as SME/ change manager, provide assistance in process reporting.
• Maintain and / or assist the Line of Business to create knowledge databases for Home Loans Originations process.
• Supporting the Line of Business in the tracking of documents required for funding loans.

Requirements •


Education : Graduate in any stream

• Experience Range


1-3 Years

Foundational skills •o

• Reporting skills, Ability to multi task, Good Communication

Desired skills:

• Ability to multi task, Good Communication
• Desired skills : Mortgage experience

Work Timings •


1630 - 0530 (Work Window) or any other shift per business requirements

Job Location •

Gandhinagar