Team Member Fraud Analytics Credit Card Risk
Year Bangalore, Karnataka, India
Job Description
:Role - CC Transaction Monitoring Team - Investigation / Escalation deskDepartment Credit Cards-Risk-Transaction Monitoring Team - Investigation / Escalation desk
Number of Positions 2
Location Bangalore
Reporting Relationships Regional Risk Manager
Position Grade M1
- Investigation of credit card fraud dispute cases highlighted to the unit.
- Preparing of quality Investigation report and timely submitting to all stakeholders along with closure recommendations.
- Handling Escalated complaints received from Nodal team, Senior Management, Regulatory bodies and MD desk.
- Liaising with vendor, Merchants/ Acquiring Banks, Law enforcement, Customers and other departments to arrive at suitable resolution of customer\'s complaints.
- Providing end to end resolution to customer\'s complaints to avoid repeat complaints and further escalations.
- Ensuring complete resolution of the complaint within pre-defined TAT.
- Publishing daily/Weekly/Monthly Dashboard to stakeholders and senior management.
- Handing all regulatory related activities & requirements & timely publishing the data with relevant stakeholders for reporting it to RBI.
- Managing all Audit related activities & observations raised by internal & external units.
- Experience in Handling Fraud Investigation & Escalations for DC/CC/ Digital channels.
- Should have expertise in Excel, Power Point.
- Interpersonal Skills
- Good Communication and Presentation skills
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Job Detail
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Job IdJD3355913
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBangalore, Karnataka, India
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EducationNot mentioned
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ExperienceYear