Team Member Fraud Analytics Credit Card Risk

Year    Bangalore, Karnataka, India

Job Description


:Role - CC Transaction Monitoring Team - Investigation / Escalation deskDepartment Credit Cards-Risk-Transaction Monitoring Team - Investigation / Escalation desk
Number of Positions 2
Location Bangalore
Reporting Relationships Regional Risk Manager
Position Grade M1

  • Investigation of credit card fraud dispute cases highlighted to the unit.
  • Preparing of quality Investigation report and timely submitting to all stakeholders along with closure recommendations.
  • Handling Escalated complaints received from Nodal team, Senior Management, Regulatory bodies and MD desk.
  • Liaising with vendor, Merchants/ Acquiring Banks, Law enforcement, Customers and other departments to arrive at suitable resolution of customer\'s complaints.
  • Providing end to end resolution to customer\'s complaints to avoid repeat complaints and further escalations.
  • Ensuring complete resolution of the complaint within pre-defined TAT.
  • Publishing daily/Weekly/Monthly Dashboard to stakeholders and senior management.
  • Handing all regulatory related activities & requirements & timely publishing the data with relevant stakeholders for reporting it to RBI.
  • Managing all Audit related activities & observations raised by internal & external units.
  • Experience in Handling Fraud Investigation & Escalations for DC/CC/ Digital channels.
  • Should have expertise in Excel, Power Point.
  • Interpersonal Skills
  • Good Communication and Presentation skills

Kotak Mahindra Bank

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Job Detail

  • Job Id
    JD3350292
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Bangalore, Karnataka, India
  • Education
    Not mentioned
  • Experience
    Year