Team Member Customer Service Ra Support Customer Service
Job Description
JOB DESCRIPTION :
o Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (Eg: Home loan / LAP/Personal Loan).
oAddress all Service Request /Complaints and ensure all requests/complaints are closed within TAT
oDigital Adoption for all Retail Asset Clients
oAchieve Cross sell Targets set as per KRA's
oQuality of Service Request and Resolution as given to customers.
Job requirements:
oSome experience in Customer Service would be an added advantage
oBelieves in team work
oTaking ownership of customer issues and taking them to end to end resolution
oApply best practices and focus on areas of improvement
oFocused towards achievement of own KRAs
oBuilding rapport and coordinating with internal stakeholders and ensuring customer requests are addressed on time.
oProficiency in WORD and EXCEL/PPT preferred
Eligibility:
oSpent twelve months (applicant for same grade role)/eighteen months (applicant for next grade role) in the same division function role.
oApplications can be made for roles in same level or one level above.
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Job Detail
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Job IdJD3406812
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMH, IN, India
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EducationNot mentioned
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ExperienceYear