Job Description

Job Title: - Team Manager Quality Location: Noida About Barclays Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group. Risk and Control Objective Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards. Working Flexibly We\'re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers\' and clients\' needs. Whether you have family commitments or you\'re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager. and your request will be reviewed subject to business needs. Hybrid Working We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We\'re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances These requests will be reviewed and agreed for a period of time i.e., will have a start and end date. Please discuss the detail of the working pattern options for the role with the hiring manager. Introduction: To lead a Quality Assurance team to produce exceptional customer and client outcomes through building strong relationships and driving performance. The role will coach and develop colleagues to deliver against QA objectives and support Operations by producing accurate and timely insight to improve customer journeys. What will you be doing . Proactively manage quality excellence by ensuring all activities and duties are carried out in full compliance with regulatory requirements, Barclays Operational Risk Framework and internal Barclays Policies and Standards . Encourage a sense of urgency in a high volume and multi-channel environment . Ensure the customer / client is always heard by proactively identifying root causes of customer / client concerns and complaints and ensuring accurate information and details are captured throughout the end to end customer / client journey to allow meaningful analysis of the data by Specialist teams . Positively embrace, own and embed change activity and improvements into your team . Agree challenging performance and development objectives for all direct reports providing regular feedback / coaching to ensure maximum potential is achieved . Robustly manage your team\'s performance ensuring they all deliver to plan ensuring that a rigorous performance management culture is embedded What we\'re looking for: . Strong decision making and influencing skills with internal and external stakeholders . Ability to flexibly and creatively manage changing business demands and customers / client requirements. As and when required using own initiative to overcome challenges and identify solutions . Collaborative approach to finding solutions, maintaining positive relationships with other teams and departments. . Excellent team player, supporting a culture of individuality, fun, and the sharing and embedding of best practice . Strong leadership experience with evidence of driving team performance through coaching and development techniques and situational leadership . Strong understanding of people issues and the tools/policies available to support the leadership of a team . Strong communication skills, both verbally and in writing . Excellent planning and organisational skills with a strong attention to detail . Ability to accept and embrace a changing environment Skills that will help you in the role: . Knowledge of Banking products and services and associated legislation e.g Code of Banking Practice. Where will you be working Noida Be More at Barclays At Barclays, each day is about being more - as a professional, and as a person. \'Be More @ Barclays\' represents our core promise to all current and future employees. It\'s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are. Interested and want to know more about Barclays Visit home.barclays/who-we-are/ for more details. Purpose, Values and Mindset We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term. Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship. Respect We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone\'s contribution. Integrity We operate with honesty, transparency and fairness in all we do. Service We act with empathy and humility, putting the people and businesses we serve at the centre of what we do. Excellence We champion innovation, and use our energy, expertise and resources to make a positive difference. Stewardship We prize sustainability, and are passionate about leaving things better than we found them. Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do our Mindset is to Empower, Challenge and Drive. Empower Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure. Challenge Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints. Drive Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.

Monster