Team Manager (nextgen Support – L1/l2)
Year Mumbai, Maharashtra, India
Job Description
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Job Role
Team Manager (NextGen Support - L1/L2)
OverviewWe are seeking an experienced and dynamic Team Manager to lead our NextGen Support team based out of Bangalore. As a Team Manager, you will play a crucial role in ensuring efficient operations, maintaining high-quality service delivery, and fostering a collaborative work environment. If you have a passion for telecommunications and technical expertise, we encourage you to apply!
Location
Mumbai
Responsibilities:
Leadership and Team Management:
- Lead, mentor, and motivate a team of L1 and L2 support professionals.
- Set clear performance expectations, monitor progress, and provide regular feedback.
- Foster a positive team culture, encouraging collaboration and knowledge sharing.
- Preferred experience in the telecommunications industry or related domains.
- Familiarity with OTT messaging platforms is a plus.
- Stay updated on industry trends and emerging technologies.
- Possess a solid understanding of core technical concepts relevant to our support services.
- Collaborate with technical experts to address complex issues efficiently.
- Ensure team members are well-versed in technical troubleshooting and problem-solving.
- Identify areas for process optimization and efficiency enhancement.
- Implement best practices to streamline support workflows.
- Monitor KPIs/OKRs and drive continuous improvement.
- Liaise with cross-functional teams, including engineering, product, and sales.
- Communicate effectively with internal stakeholders and external clients.
Qualifications:
- Bachelors degree in a relevant field (e.g., Computer Science, Telecommunications).
- Minimum of 4-5 years of experience in a Team Manager role.
- Proven track record of successfully managing support teams.
- Excellent communication, leadership, and problem-solving skills.
- Ability to thrive in a fast-paced, dynamic environment.
careers@routemobile.com
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Job Detail
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Job IdJD3333778
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMumbai, Maharashtra, India
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EducationNot mentioned
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ExperienceYear