Job Description

Service Delivery Manager / Deputy General Manager

Qualification :

• Graduate/Post Graduate in Mathematics/Statistics/Applied Statistics/Computer Science/Life Sciences

Responsibility :

Business / Customer :

+ Act as SME for team members in resolving any technical and operational issues.
+ Good understanding of the domain and related processes.
+ Independently interact with client and handle/address any queries from client.
+ Proactively address issues.

Technical :

+ Programming in SAS for analyzing data and producing Safety and/or Efficacy Tables, Listings and Figures in specified formats as per specifications and in accordance with Statistical Analysis Plan (SAP).
+ Creation and review of programming specifications.
+ Programming in SAS for creation of derived data sets/ADaM as per the specification document.
+ Performing quality checks for all the reports generated by team members, validation of new/ modified SAS programs and macros.
+ Ensure the study team is trained on Study documents before initiation of study (as assigned).
+ Ability to understand and write complex statistical programming specifications and guide/support other team members in task execution.
+ Work across cross functional teams to resolve any technical and delivery issues thus ensuring quality of deliverables within stipulated timelines.
+ To assist management team in providing status and metrics on deliverables, resource utilization, productivity and quality of deliverable.

Compliance :

+ Adherence to SOPs and GPP.
+ Ensure teams compliance to organizational policies and procedures.

People / Team Management :

+ Plan and Manage timelines for assigned projects for self and team Be responsible for day to day progress of work.
+ Responsible for performance management of team through goal setting and periodic reviews provide input into the learning and career plans for team members.
+ Ensure completeness of individual training records/ log and update their training plan as per role requirement/s.
+ Mentor, Coach junior biostatisticians' in statistical aspects of clinical trial Contribute to and participate proactively in knowledge sharing sessions.
+ Manage employee retention.
+ Contribute to Recruitment activities as required.
Must Have Skills


• MS Office
• Statistical Programming
• Biostatistics
• Biometrics