Job Description

Duties and Responsibilities

? Responsible for team's deliverables & their quality, KPIs & pipelining

? Coaching of Process Specialists to effectively deliver their responsibilities

? Challenge the status quo

? Ensure that all Customer Facing Processes are mapped out, posted and keptupdated in our internal knowledge database tool

? Cascade important organizational information you might have received fromstakeholders & upper management

? Identify bottlenecks, low hanging fruits, areas for improvement & address themwith Organization's Stakeholders to conduct a plan to overcome the issue weface

? Usage of data to support the decision making process

Requirements

? Previous working experience within Flight Travel Industry (Amadeus,Sabre

)? At least 2 years of working experience as a people's Manager/Teamleader, preferably in quality assurance or any relevant field withprocess-improvement responsibilities

? Excellent knowledge of English

? Excellent organizational skills and high attention to detail

? Ability to follow a methodology and enhance as we develop as anorganization

? Strong critical thinking and curiosity for solving complex problems

? Strong communication and cross departmental cooperation skills as wellas customer oriented mindse

t? Competent to work in a high-dynamic environment with conflicting priorities

? High Sense of urgency and accountability skills

? Participation in business-as-usual or strategic projects connected to area of responsibility

Job Type: Full-time

Pay: Up to ?900,000.00 per year

Schedule:

• Day shift
• Rotational shift

Supplemental pay types:

• Yearly bonus

Application Question(s):

• do you have hands on knowledge on GDS?(Amadeus,Galileo,Sabre)?
• Have you ever worked in Travel or Aviation industry?
• How many years of Team handling experience?

Experience:

• total work: 3 years (Required)

Work Location: In person