Job Description

:Location: Bangalore, IndiaThis is a hybrid position primarily based in Hyderabad, India. We\'re committed to your flexibility and wellbeing and our hybrid strategy currently requires three days a week in the office, giving you the option to work remotely for some of your working week. . We give you a world of potential!Shift Timings: 06:00pm to 03:00am or 08:00pm to 05:00amWe give you a world of potential.Support is awesome in the way trust makes it work! When you join this dynamic team as a Team Lead, you will enjoy a career, teamwork, flexibility, and leadership you can trust to help accelerate your personal and professional goals. Come be a part of a world of potential at Computershare Business Support Services.Corporate Trust is a market leader with decades of experience as a provider of trustee and sophisticated agency services for private and public companies, investment bankers, asset managers as well as governments and institutions. We offer a wide range of services that fulfil our clients with a best-in-class reputation built on our high-touch approach to client service we are looking for people to join us and be a part of our exciting future as one of the top corporate trust firms globally.A key part of this role will be collaborating with our onshore teams to service our Corporate Trust business lines and help us to deliver the professional services our clients trust and depend on.If you\'re a match to those skills and have the passionate drive to be part of something truly amazing, while working on a diverse team and have the willingness to learn multiple tasks, then this is the perfect opportunity for you!A role you will love.The Team Lead is responsible for the day-to-day delivery of high-quality service that meets service level expectations. The team lead works closely with their peers to ensure that daily, weekly, and monthly goals are met. This role is also expected to supervise assigned staff and perform administration tasks related to those staff such as: administering daily timekeeping, performance and attendance tracking, annual performance evaluations, and provide mentoring to employees.Some of your key responsibilities will include:

• Coach and develop the skills and abilities of assigned associates.
• Manage and calibrate workload of assigned associates.
• Prepare daily, weekly, monthly, and annual metric reporting.
• Attend meetings and training sessions for a range of administrative, operational, and regulatory compliance topics.
• Handle projects as assigned by manager.
• Complete disciplinary actions to address performance and/or attendance issues.
• Should be good with calculating and analyzing capacity, productivity, quality, and other metrics to evaluate team members\' performance and overall team performance.
• Should be inclined to get into process dynamics and even support volumes/production as and when required.

What will you bring to the role?

• Bachelor\'s / Master\'s degree (B.A./BBA./B. Com/M.Com/MBA) or equivalent; 6-9 years related increasing experience in multinational business environments in India.
• The Team Lead role requires a good understanding of work routines and procedures used to support the CCT staff. These routines and procedures will vary for each team lead. The role will operate within defined technical and operational procedures, which require proficient knowledge and awareness on how to apply them. Knowledge for the role will be acquired through on the job training and experience.
• Has a good understanding of how the wider team works together to successful achieve their team and wider department goals and objectives.
• The role will directly manage and provide support and guidance to team leads. This may involve undertaking a mentoring role, coordinating tasks and/or checking on completion and quality of work. Directly or indirectly, the role will lead the work of approximately 12 operational staff in support of Computershare\'s CCT business line. Additionally, the role will partner with operations and shared services staff.
• The role requires attention to detail and excellent judgment based on best practice and previous experience. The role holder is expected to respond to and resolve complex problems by identifying and selecting solutions through the application of innovative thinking and acquired technical experience, which will be guided by clear policy and procedure.
• The role will have overall accountability for the delivery of our agreed service levels with our clients. The quality of service provided will reflect on the effectiveness of the role holder and their teams.

A company to be proud ofComputershare (ASX:CPU) is a world leader in financial administration with over 14,000 employees across 21 different countries delivering expertise to over 25,000 clients. At Computershare, it\'s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of the world of opportunities we have available. With infinite possibilities, we could take you anywhere.Rewards designed for you.Health and wellbeing. Our health and wellbeing rewards are designed to support you and your family.Paid time away from work. Our employees enjoy a competitive paid time off package.Save for your future. We will support you along your retirement savings journey.Income protection. To ease concerns when the unexpected occurs, our package includes short and long-term disability benefits, life insurance, supplemental life insurance (single/spouse/family) and more.Parental leave. We offer paid parental leave, flexible working, and a caring and inclusive culture.A diverse and inclusive place to work.Computershare celebrates the diversity of our people, and we welcome applications from everyone.We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers\' needs to allow us to drive better outcomes.We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at detailing your requirements and contact information.Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.About Us:A company to be proud ofWe\'re a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it\'s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.A diverse and inclusive place to workComputershare celebrate the diversity of our people, and we welcome applications from everyone. We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers\' needs to allow us to drive better outcomes.We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at TalentAcquisition@computershare.com detailing your requirements and contact information.Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.About the Team:We provide corporate trust and claims administration services to major corporations in both the private and public markets as well as governments and institutions. Our portfolio includes innovative offerings in corporate trust and escrow (managing assets and debt), class actions and mass tort (facilitating the administration of large legal cases) and bankruptcy administration (assisting with the wind up or restructure of businesses experiencing difficulties).We are looking for talented people to help us deliver these professional services and use our leading technology platforms to facilitate transactions.

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