Team Lead Helpdesk

Year    TS, IN, India

Job Description

The Consultant is responsible for the design, installation, maintenance, security and retirement of the systems and personnel that are at the core of an organization. Consultant is responsible for reviewing a company's infrastructure systems, documenting any changes made, and making recommendations for improvements. Consultant sets up network systems within a company and configure network devices. Consultant should have prior experience to design, develop, implement, secure, test and automating Infrastructure and Application deployments on cloud and on-premises data center. Consultant is responsible for assessing potential security threats or breaches and creating contingency plans for when breaches occur. Consultant should have excellent attention to detail as well as strong strategic planning skills. Consultant should display great communication and interpersonal skills, as well as top-notch technical skills.
Responsibilities Understand the values and vision of the organization and align the activities accordingly.
Protect the Intellectual Property
Adhere to all the policies and procedures.
Work with other line functions to collect or provide relevant data.
Ensure to stabilize developed solutions utilizing firms procedures in complex client environments.
Design and prepare integrated solutions utilizing newest Microsoft products plus technologies.
Interpret relevant application development, operations, and infrastructure implications of developed solution.
Utilize architect solutions to map clients business issues to an end-to-end technology solution.
Analyze and ensure to correct performance issues.
Test and analyze assets for potential security threats.
Identify possible security threats and determining the best security measures.
Compile and present reports on the test results. Suggest improvements to existing security systems.
Run risk assessment and security tests and design countermeasures to eliminate as many potential risks as possible.
Remain up to date with the latest security systems, tools, trends, and technology.
Ensure to customize every consulting engagement to serve customer unique needs.
Present Microsoft technology solutions by evaluation, suggest development and execution of software tasks driven by client requirements.
Convey and report project status to all C-level executives plus IT management inclusive of budget, risks, and issues.
Respond quickly to customer requests for immediate issues during driving projects to completion.
Drive to develop Infrastructure Practice and approach to customer delivery.
Perform with varied consultants and participate actively to conduct expectation process.
Interpret business needs plus requirements and facilitate goals conversion into concrete projects along with detailed proposals.
Ensure to contribute to business development cycle as infrastructure consultancy expert.
Prepare work plans, price forecasts and risk evaluation for prospects.
Develop professional network plus affiliate network in local community.
On-call point person to respond to all critical production issues.
Work in UK/US shift time and rotate shift timings when required.
Essential Skills Job
Excellent written and verbal communication skills are essential.
Must be dynamic, flexible and possess perseverance skills.
Minimum of 3 years' experience in security management or similar.
Excellent technical skills for building security architecture aligned with the business's requirements.
Sound understanding ISO 27001 standards, 27001, NIST, GDPR, or HIPAA.
Must have knowledge of ITIL, Microsoft Windows Server, Active Directory (Design, Security and Administration), Messaging (Microsoft O365, Archiving, Unified Communications), Networking technologies and concepts etc.
Experience with Amazon AWS EC2, VPC, Elastic Load Balancers, Elastic Block Store, S3, Route53, CloudWatch, Network Peering, Containers etc.
Good to have experience of Microsoft Azure Virtual Machines, Virtual Networks, Load Balancers, Network Peering, Storage Accounts.
Experience to build servers using Amazon EC2 instances adding EBS storage, assigning elastic IPs, creating VPC and user access management.
Setup/Manage Databases on Amazon RDS.
Monitor servers thorough Amazon Cloud Watch.
Set up Virtual Private Cloud with different subnets, RT, IGW, NAT.
Sound understanding of Networking (TCP/IP, LAN, WAN, VPN).
Sound understanding of Firewalls, Load Balancers, Web Application Firewalls.
Proven understanding and application of Cloud Infrastructure and Applications Monitoring concepts.
Knowledge of Scripting technologies such as PowerShell, Python, JSON, YAML.
Sound understanding of Identity Access Management.
Must have knowledge of Server & desktop hardware/ operating systems, networks, VMWare 5/ Hyper V, firewalls and load balancers, IT security and Data protection, Cloud and mobile technology, Citrix and Citrix Meta frame, PowerShell scripting (Desirable), telecoms, etc.
A probing and analytical approach with the ability to pre-empt potential problems and identify inefficiencies is essential.
Personal
Should understand business objectives and organization structure.
The candidate must have strong work ethics and trustworthiness.
The candidate should possess attention to detail and maintain confidentiality and integrity.
Must be highly collaborative and be a team player with commitment to excellence.
Ability to work under pressure to achieve the multiple daily deadlines for client deliverables with a mature approach.
Preferred Skills Job
Must be proficient in Microsoft Office.
Should be able to prioritize and allocate resource/effort appropriately.
Exposure to MS SharePoint a plus.
AWS Solutions Architect.
Self-motivated, fast learner with the ability to operate independently.
Personal
Demonstrate proactive thinking.
Should have strong interpersonal relations and business acumen.
Negotiation and persuasion skills are required to work with partners and implement changes.
Can work under stringent deadlines and demanding client conditions.
A very inquisitive mind that can factor in several variables acting on the situation.

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Job Detail

  • Job Id
    JD3393979
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Contract
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    TS, IN, India
  • Education
    Not mentioned
  • Experience
    Year