Job Description

At Allstate, great things happen when our people work together to protect families and their belongings from lifes uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. This job involved leading a team of Property claims processing specialists whose primary role involved in supporting the data entry updates with regards to pre-fill activity. As part of the role the teams review images and documentation received with regards on the claims and as per guidelines update the information into the relevant fields with the systems. Details are shared virtually with the team and the primary resposibility for the speciaist is to accurately review the documenation and accordingy update details into the necessary tools and systems. The role would require the lead to aptly scale up towards assessing inputs on the pre-fill template as per Allstate guidelines. Managing tasks and workflows inaccordance to set standards and ensuring necessary claims processing guidelines and authourity limits are being adhered to through the process. Handling new hire training and transitions for the scope of services. Will need to have a high interest in driving domain certification and effectively collaborate with our Learning and Development partners to execute on industry certifications and training programs. Monitoring the KPI health of the business and ensuring claims severity and quality of reviwes meet agreed standards. Interact with stateside partners and provide necessary reporting across people and process KPIs. Lead teams of high performing individuals, execute on actions and initiatives in line with organization culture. Collaborate across multiple cross functional teams (not limited to Technology, Hiring, Training, Quality). Develop talent and create an environment of trust and motivation in which team can thrive and drive results.Key Responsibilities

• Ensure knowledge upkeep of the property specialists and adherence to standards and KPIs
• Proactively identify challenges from a delivery/operational perspective and build out recovery action plans
• Accuracy of line items and Quality of pre-fill meet set standard and increase STP of Claims to downstream teams
• Drive Transformation outcomes through digital and operational levers
• Fair practices to manage tasks and have a Claims ownership mindset
• Continually focusing on enhancing Customer Experience and influencing strategic goals and objectives
• Ensure specialists are adhering to processing guidelines and effectively updating any inputs with regards to the claims with necessary accuracy
• Build expertise within the property claims teams and be able to perform pre-fill tasks with necessary accuracy and efficiency
• Retention of talent is key and ensure all EWS procedures and stability reporting is in place
• Participate in Transition related calls and share relevant updates with regards to the team (Knowledge Transfer/Training Progress Updates/Health review of team)

• Review Inspire and Barometer survey outcomes and build actionable plans to sustain targets

• Optimum resource utilization across the team and actively manage the demand/capacity basis volume inflow
• Conduct process trainings / refresher trainings / Feedback sessions across the team
• Walk the Talk by leading the way with Continuous improvement best practices xe2x80x93 rigor with daily huddles, performance/ knowledge management, build resiliency through training etc.
• Initiate Ideation sessions and identify problem areas across the process lifecycle
• Deliver operational efficiencies through defined levers
• Arrange and attend business meetings (in-person/virtually)
• Monthly/Quarterly/Annual Performance tracking and management for people and business with necessary metric/health reporting
• Interact with leadership teams and raise flags on any business/financial risk that is observed in the process

• Mentor and guide team members through our shared purpose behaviors and leadership practices
• Self-grooming from a leadership and domain perspective to drive capability expansion and growth
• Define learning pathways for the team and effectively identify leadership/skilling needs in collaboration with HR and training partners
• Have strong reporting and review in place to effectively escalate issues to stakeholders/leadership
• Adherence to employee engagement processes (1-0-1s, Development plan building)

Educationxc2xb7 Bachelors Degree or equivalent experiencexc2xb7 7 - 9 years of related experiencexc2xb7 Managed a team with at least 15+ FTExc2xb7 Exposure to handling voice / Backoffice / digital support channels will be an added advantagexc2xb7 Operational experience handling Claims Insurance processing will be preferredCertificates, Licenses, Registrations

• AIC, AINS, CPCU or equivalent insurance domain certification will be preferred

Experience

• 3 or more years of experience (Preferred)

xc2xb7 Ability to interact effectively, and coach others on interacting effectively, with internal or external customers and act with empathyxc2xb7 Applies advanced skill in motivation, organization, training, coaching and facilitation of teamworkxc2xb7 Applies advanced knowledge of MI creation, MI presentation and showcase relevant team MI team to stakeholdersxc2xb7 Applies conflict management and problem resolution skillsxc2xb7 Applies advanced knowledge of analytical procedures to reconcile, manipulate, and recognize patterns of data and advanced knowledge of problem solving and preparation of complex reports for analysisSupervisory Responsibilities

• This job has supervisory duties.

Education & Experience (in lieu)

• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Primary Skills Customer Centricity, Digital Literacy, Inclusive Leadership, Learning Agility, Results-OrientedShift TimeRecruiter Info Dipti Murudkardsudh@allstate.comAbout AllstateJoining our team isnt just a job xe2x80x94 its an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.Youll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, weve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.Good Hands. Greater Together.The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organizations business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition.Learn more about Allstate India .

Allstate