Job Description

Key Responsibilities:

People Management

• Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
• Interact with guests and personnel of the hotel in an efficient and friendly manner.
• Provide effective support to the team to enable them to provide a range of effective and efficient services.
• Ensure that the team has been trained for all safety provisions.
• Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.
• Conduct on-going training and coach all the employees and ensure to maintain records.
• Conduct briefing for Housekeeping Attendants.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Guides and advises EHK on key performance indicators of employees in the department and ensures measurement of the same
• Ensures adherence to company and hotel policies by all departmental employees

Financial Management

• Identify optimal, cost effective use of the resources and educate the team on the same.

Operational Management

Administration:

• Daily closing stock of mini bar store
• Prepare store requisitions and draw items for general store
• To update pending maintenance list
• To monitor the performance of desk
• Responsible for the operation of department in the absence of the EHK / AEHK.
• Maintain the housekeeping store and stock record by constant updating of receipts and issues
• To ensure items are ordered before they reach the defined reorder level.
• Responsible for the periodical physical Inventory of items in store and circulation Uniform, linen, guest supplies, cleaning supplies, Operational equipments and capital equipments

Linen and uniform room:

• Routine check on the condition of the linen and uniform and the quality of processing
• Assign job to tailor
• Inventory control of linen and uniform by conducting month end inventory
• Quality audit - replacing worn out items with new ones from store, and regular discards
• Issue of uniforms for new staff
• Strictly adhere to exchange procedure and loan procedures
• Submit required reports to EHK
• Ensure laundry, linen and uniform room are pest free
• Ensures all maintenance are reported on time to engineering department and timely action is taken

Guest floors:

• Routine check on the floor staff, condition of the linen and uniform, supplies, equipments and trolleys
• Responsible for providing hygienically clean, safe and comfortable rooms with effective amenities and mini bar by checking all rooms critically and inspecting them
• Plan for PMP schedule
• Check occupancy reports and follow up with concerned personnel on thorough cleaning conducted, and status of under repair rooms
• To ensure availability of rooms at all times based on arrival-departure pattern of the hotel by clearing departure rooms on priority and avoiding major break down in rooms by regular preventing maintenance programme.
• Responsible for the activities of all floor staff and housekeeping attendants under her jurisdiction
• Responsible for cleanliness, upkeep and maintenance of all areas- pantries, trolleys, shafts, corridors, elevator landings, staircases etc
• Responsible for smooth operation of the shift by ensuring all equipments are in good working condition and sufficient quantity of linen, and guest and cleaning supplies are provided to staff
• Reporting defects in all areas and regular follow up with engineering department on pending maintenance
• Reporting irregularities on the floor to EHK - Occupancy reports, damages, missing items, Lost and found properties of guests.
• Responsible for effective mini bar management as per organization's standards by checking and replenish mini bar and produce dockets for posting
• Optimizes work productivity by effectively scheduling and allocating all available resources and recommends changes in methods, equipment, design, staff, to EHK in order to improve departmental standards/productivity and ensures implementation of the same

Public area:

• Detailed checking of public area
• Follow thorough cleaning schedule strictly
• Report all defects in area to the engineering department and ensure they are rectified immediately - Liaise with engineering department daily for the same
• Responsible for smooth operation of the shift by ensuring all equipments are in good working condition and sufficient quantity of cleaning supplies are provided to staff
• Plan for PMP schedule
• To maintain a complete advance schedule of renovation of Public area in direct consultation and concurrence with EHK

Staff training:

• Ensures departmental employees are fully trained, conduct regular training sessions personally through class room and on the job training
• Ensures attendance on behavioral and vocational training in own and related areas to enhance kills and encourage multi functionality
• Ensures career development and succession planning for subordinates
• Review the performance of direct subordinates and determine their development needs by using the appraisal system
• Counsel subordinates in work related matters
• Recommends hiring, promotions, increments, disciplinary action, performance related salary increments for all subordinates
• Ensure department employees are fully trained on all hotel systems, procedures to ensure safety requirements

Hygiene / Personal safety / Environment:

• Ensures that the workplace and storage areas remain clean and tidy
• Respects the instructions and safety guidelines for the equipment (s)he uses
• Applies the hotel's security regulations (in case of fire etc)
• Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc) and meets Novotel's ISO 14001 environmental commitments as applicable to the role

Key Contacts

Liaises with

Responsible for (as assigned)

• Executive Housekeeper
• Asst Executive Housekeeper
• Staff and Managers of all coordinating departments.
• Guests


Housekeeping Attendants, Florists, Gardeners, Tailor, Contract workers.