Job Description

Country
India
Working Schedule
Full-Time
Work Arrangement
Hybrid
Relocation Assistance Available
No
Posted Date
10-Jul-2024
Job ID
3460
### Description and Requirements

Job Responsibilities:

• Ensuring effective Knowledge Transfer during Migrations - Training Material, Training Methodology, Monitoring Progress
• Establishing the Knowledge Management Framework for existing processes
• Plan and execute annual re-certification of Trainers and Associates
• Lead, Coach & Mentor the Process training team for delivery effectiveness & efficiency
• Training Needs Identification, Analysis and Planning Refresher Training Methodology and Calendar
• Update SOPs and Training Documentation, establish document control process.
• Partner with operation teams to address training needs & review for effectiveness through planned review meetings.
• Responsible for hiring, certification and productivity of new trainers / SMEs
• Responsible for Planning, Scheduling, Execution and Measuring Process training for MetLife GOSC Operations

Education:


Bachelor's degree (Any Stream) or diploma with a minimum of 15 years of education

Experience:

4-8 Years

Technical Skills:

• Must have experience in Process training delivery.
• Certified on SOP & Process Map
• Experience in Instructional Design is desired.
• Good PC skills & proficiency in working with Excel, Word & PowerPoint.
• Ability to multi-task and prioritize in a fast paced environment.
• Numerically inclined with an analytical mind, strong people management skills.
• Understanding of Insurance industry - BPO operations is preferred.
• Strong organizational skills & ability to work as part of a team to achieve goals.

Other Critical Requirements Like Voice/ Non-Voice for Insurance Ops:

• Voice
• Complexity Scale: 7/T5C5 (Process Training, Documentation, Reporting expertise
• Must be flexible to mirror / overlap US Daytime work hours.