Team Leader Training

Year    India, India

Job Description


CountryIndiaWorking ScheduleFull-TimeWork ArrangementHybridRelocation Assistance AvailableNoPosted Date10-Jul-2024Job ID3460Description and RequirementsJob Responsibilities:

  • Ensuring effective Knowledge Transfer during Migrations - Training Material, Training Methodology, Monitoring Progress
  • Establishing the Knowledge Management Framework for existing processes
  • Plan and execute annual re-certification of Trainers and Associates
  • Lead, Coach & Mentor the Process training team for delivery effectiveness & efficiency
  • Training Needs Identification, Analysis and Planning Refresher Training Methodology and Calendar
  • Update SOPs and Training Documentation, establish document control process.
  • Partner with operation teams to address training needs & review for effectiveness through planned review meetings.
  • Responsible for hiring, certification and productivity of new trainers / SMEs
  • Responsible for Planning, Scheduling, Execution and Measuring Process training for MetLife GOSC Operations
Education:Bachelor\'s degree (Any Stream) or diploma with a minimum of 15 years of educationExperience:4-8 YearsTechnical Skills:
  • Must have experience in Process training delivery.
  • Certified on SOP & Process Map
  • Experience in Instructional Design is desired.
  • Good PC skills & proficiency in working with Excel, Word & PowerPoint.
  • Ability to multi-task and prioritize in a fast paced environment.
  • Numerically inclined with an analytical mind, strong people management skills.
  • Understanding of Insurance industry - BPO operations is preferred.
  • Strong organizational skills & ability to work as part of a team to achieve goals.
Other Critical Requirements Like Voice/ Non-Voice for Insurance Ops:
  • Voice
  • Complexity Scale: 7/T5C5 (Process Training, Documentation, Reporting expertise
  • Must be flexible to mirror / overlap US Daytime work hours.

MetLife

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Job Detail

  • Job Id
    JD3440071
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    India, India
  • Education
    Not mentioned
  • Experience
    Year