Team Leader Telecalling Life Insurance (4 8 Yrs) Chennai (telesales/inside Sales/bpo)
Job Description
Duties & Responsibilities :- Need to handle own team of 15 Tele-callers.- Manage day-to-day activities of the team & their performance - Monitoring calls and guide Tele-callers to achieve and improve on the performance & Delegating tasks to team members. - Set Goals and handle Tele-caller by coaching on sound sales practices, role plays, OJT and provide regular feedback to Tele-callers. - Empowering team members with skills to improve their confidence, product knowledge, and communication skills.- Ensures staff meets daily Sales Targets.- Preparing Roster, Shrinkage and Attrition calculation, Agent report etc.- Motivating the team to achieve Team & Organizational goals. - Developing and implementing a timeline to achieve targets. - Conducting /facilitating training for team members to maximize their potential.- Conducting weekly performance reviews.- Creating a pleasant working environment that inspires the team- Years of Experience : Minimum of 4 +years of experience in Sales BPO (with 2+years in Team Handling role). - On-the-job training. - Excellent communication skills. - Confidence and with strong negotiating skills. - Computer literate. - Strong organizational skills to give the team direction. - Preferred from inbound sales call center only with Life Insurance Experience (ref:updazz.com)
updazz .com
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Job Detail
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Job IdJD3442169
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationChennai, Tamil Nadu, India
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EducationNot mentioned
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ExperienceYear