Job Description

? Supervising and guiding a team BY providing them with mentorship and

support.

? Monitoring the progress of team members towards their assigned task.

? Handling escalated student queries and complaints, providing resolutions,

and ensuring a high level of customer satisfaction.

? Acting as a link between Manager and the team members

? Identify the training needs and notify the Manager, also ensure on time

training.

? Evaluate the effectiveness of existing strategies and make recommendations

for new plans.

? Accurate report submission to the concerned Manager

? Ensuring confidentiality of Data.

? Checking of the staff provided with all the required facilities to work. Such

as Laptop and Accessories, Mobile phone and Accessories/Sim, Official Mail,

Diary, Tag etc..

? Keeping the company mobile and WhatsApp always on mode, to ensure

timely and efficient communication with counselors, Students etc.

? Checking of official mail to ensure timely and accurate response, including

the spam folder

? Participate in the company events and travelling to the event locations to

represent the company if required. Events like Expo, Marketing -

Promotional activities, Annual meet etc.

Job Type: Full-time

Pay: ?25,000.00 - ?35,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Supplemental pay types:

• Performance bonus

Experience:

• total work: 3 years (Preferred)

Work Location: In person

Application Deadline: 23/07/2024
Expected Start Date: 25/07/2024