Job Description

Roles and Responsibility
Strategy

• Excellent Communication skills (Written & Verbal) including good grammar and articulation
• Ability to speak to the client and stakeholders
• Basic Computer typing Skills and knowledge of Presentation
• Good Knowledge of Products
• Able to handle complaints in Escalated Vertical
• Meet the Prescribed Turn Around Time
• Positive, Polite, cheerful and courteous.
• Manage conflicts and solve problems
• Good drafting and presentation skills
• Knowledge to Identify trends, patterns and opportunities to support business objectives by analysing complex data sets

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group\xe2\x80\x99s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the [country / business unit / function/[team] to achieve the outcomes set out in the Bank\xe2\x80\x99s Conduct Principles.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Other Responsibilities

• Work with senior stakeholders to prioritize business requirements
• Identify trends, patterns and opportunities to support business objectives by analysing the complaints
• Analyse complaints to identify process improvement opportunities

Our Ideal Candidate

• Bachelor\xe2\x80\x99s degree in Mathematics, Computer science, Engineering, Statistics, Economics, Information systems or related field
• 5+ years\xe2\x80\x99 work experience in MIS / Business intelligence / Data analytics
• Proficiency in statistics, data analysis and research

Role Specific Technical Competencies

• Communication skill
• Interpersonal skill
• Client engagement
• Proficiency in English and Hindi
• Good Team Manager
• Proficiency in MS office

About Standard Chartered
We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge, and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
• Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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