Job descriptionDUTIES & RESPONSIBILITIES: Set Goals and handle Tele-caller by coaching on sound sales practices, role plays, OJT and provide regular feedback to Tele-callers. Need to handle own team of 15 Tele-callers. Empowering team members with skills to improve their confidence, product knowledge, and communication skills. Manage day-to-day activities of the team & their performance Ensures staff meets daily Sales Targets. Preparing Roster, Shrinkage and Attrition calculation, Agent report etc. Monitoring calls and guide Tele-callers to achieve and improve on the performance & Delegating tasks to team members. Motivating the team to achieve Team & Organizational goals. Developing and implementing a timeline to achieve targets. Conducting /facilitating training for team members to maximize their potential. Conducting weekly performance reviews. Creating a pleasant working environment that inspires the team. Job Type: Full-time Salary: 9400,000.00 - 9450,000.00 per year Schedule:
Day shift
Supplemental pay types:
Performance bonus
COVID-19 considerations: Mask & Sanitizer Ability to commute/relocate:
Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required)