Team Leader Retail Liabilities Inbound

Year    Hyderabad, Telangana, India

Job Description


:Role/ Job Title: Team Leader- Retail Liabilities/ Assets-InboundFunction/ Department: Customer ExperienceJob Purpose: The role entails to provide support to all internal and external customers; instructing, mentoring, and training team members to develop robust departmental systems, policies, and procedures to sustain a high level of service to all sectors. Lead by example and foster a continual improvement culture.Roles & Responsibilities:

  • Team Management -- Team leaders oversee other agents whom they would be expected to direct and control. Therefore, they must have excellent leadership skills and abilities.
  • Coaching and Mentoring: -- Team leaders are also expected to be great tutors and excellent mentors to their team members.
  • Goal Setting and Achievement: -- Team leader would also oversee setting goals for others to achieve and therefore, he must be an achiever too.
  • Multitasking: -- Must be able to handle multiple tasks at the same time without errors and mistakes.
Secondary Responsibilities:
  • Ability to effectively collaborate with internal and external teams/stake holders.
  • Ability to manage challenging situations and go the extra mile.
Education Qualification: Graduate and above (regular) Bachelors in Math's / Commerce / Arts / Science / Biology / Business / Computers / Engineering / Management / any otherExperience: 5+ years in total experience and 2+ year of relevant experience in Team Lead role.

IDFC FIRST Bank

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Job Detail

  • Job Id
    JD3559983
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Hyderabad, Telangana, India
  • Education
    Not mentioned
  • Experience
    Year