Job Description

Job Title: Team Leader, Product Operations

The Group: Our mission is to serve our products and services to licensed clients. The individual in this group supports various products like Morningstar Publishing System, Media, Morningstar Direct & Data Products. This group has to make sure client-subscribed deliverables should be delivered to them precisely as defined in the SLA. Address any client queries promptly and provide the solution.

The Role: Morningstar Product Operations seeks an intelligent and creative professional for its operations team. The primary function of the team is to take care of contractual deliverables designated for Morningstar\xe2\x80\x99s clients & product support.

Responsibilities

• Deliver agreed production and data deliveries to our clients
• Apply a professional, timely, and proactively approach to all operational activities
• Regularly follow up internally and externally for timely completion of operational activities
• Maintain an expert knowledge of Morningstar products and services, features, benefits and serve as a resource to team members.
• Meet required service levels for the process
• Demonstrate and promote strong client advocacy
• Provide and facilitate pertinent corporate, inter-departmental, and departmental communications as necessary
• Work closely with operations analysts to ensure deliveries are completed on timely basis with accuracy
• Assist and guide the team to attain OKRs and goals set
• Create an inclusive environment and promote idea generation to drive efficiency
• Streamline processes and ensure process documentation is up to date
• Engage in project migration and regular catch up with stakeholders and clients as required
• Conduct knowledge sessions to enhance team skillset

Requirements

• Sound knowledge of financial and capital markets, especially stocks, mutual funds and indexes.
• In-Depth Understanding of Direct, MPS and other enterprise products
• Understanding of networking, internet, communication concepts, client server/n-tier architecture, databases, APIs, front-end tools and complex software systems preferred
• Excellent client service skills with a proactive approach and take ownership of issues as they arise.
• Bachelor\xe2\x80\x99s degree or similar qualification from a reputed college or institution
• Fast learner, self-starter, flexible and proven ability to work in a demanding environment with strong multi-tasking skills.
• Strong problem solving and analytical skills with high attention to detail, and excellent time management.
• Excellent communication, organizational and time management skills, with an emphasis on critical thinking and strong attention to detail.
• Detail-oriented and self-starter with an enthusiasm to drive support processes and knowledge sharing improvements.
• 4-6 years proven work experience with reasonable exposure to client interaction and/or product support and development.

Morningstar is an equal opportunity employer.

I10_MstarIndiaPvtLtd Morningstar India Private Ltd. (Delhi) Legal Entity

Morningstar\xe2\x80\x99s hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. We\xe2\x80\x99ve found that we\xe2\x80\x99re at our best when we\xe2\x80\x99re purposely together on a regular basis, at least three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you\xe2\x80\x99ll have tools and resources to engage meaningfully with your global colleagues.

Morningstar