Job Description

About The Company:Ara's client is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain, and process expertise. . They have been recently felicitated by the Economic Times as the most distinguished digital company 2015. They have also been ranked 29 of 100 largest financial technology vendors by American Banker and BAI in the FinTech Forward Top 100 rankings.The Role:As a Unit Manager in the U.S. banking process, you will be responsible for managing the team's performance to meet SLA and KPI targets. Should have experience in US Mortgage origination such as checking pre-qualification, mortgage application, credit check, loan estimate, loan approval, Closing Disclosure, Closing the Loan, Mortgage Account Setup and account Maintenance ensuring operational efficiency and compliance with industry standards.Key Responsibilities:

• Reviewing and understanding the Client request.
• Performs required research for a product set-up and account opening to assess documentation requirements.
• Process/ validate / Manage the account opening and client documentation workflow from creation, review, signature validation.
• Review & Validation of Authorized Signor details, Negotiated Documents & perform Signature Verification Ensure documentation conforms to the Bank& legal guidelines and policies and standards, including risk mitigation through adherence to the control framework.
• Ensure the Team SLA and KPI Targets as specified by the client are met consistently.
• Review and respond to client escalations, Team Queries, and support team as Subject Matter Expert
• Coaching and developing team members to drive performance and behaviours, including providing the Services in accordance with the Performance Standards and the Service Levels.
• Conduct huddle/ trainings for process changes / areas of improvement at defined intervals.
• Create and publish daily, weekly, and Monthly reports, as per the business requirements. Preparing Dashboards to present it to the Internal / External Stakeholders
• Engage with different departments within the organization (HR, Recruitment, Admin, Transport etc.) to ensure smooth functioning of the process.
• Respond promptly and accurately on requests & inquiries from the Front Office & Client Service group.
• Contribute towards other processes during the cyclical phase of low volumes.

Skills Required:

• Team management exp is a must.
• Experience in Managing the team's SLA and KPI targets.
• Excellent Written and Verbal communication skills
• Ability to review and analyse information from multiple sources and determine relevancy.
• Exceptional verbal and written communication skills.
• Strong research, analytical, and comprehension skills, with the ability to analyze data.
• Ready to work in US Shift and Flexible for shift Change based on business requirements.
• Good Proficiency on MS Office applications (Word, Excel, PowerPoint)
• Excellent multitasking, prioritizing skills, relationship building, strong analytical, data management, problem-solving, and stakeholder management skills.

Qualifications & Experience:

• Any Graduate
• Minimum 5-7 Years of Working experience in the Banking Industry, with relevant experience on Client Account Opening, documentation, onboarding, clsoing disclosure
• Mandatory 2 years of Leadership experience US Mortgage experience in Loan Origination
• Prior team handling experience is a must on paper.

Required Skills Leadership, Team management, MS Office, Written and Verbal communication, US Mortgage, loan origination, Loan applications, Loan Processing, loan approval, closing disclosureEducational Qualification Any GraduateDec 13, 2024Pay Rate1000000 - 1200000 INR Per Annum5 - 7 Years Exp.2 Vacancies

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