Job Description

:








System Development and Operational Efficiency:

• 
  Collect requirements and feedback from the claims legal team and coordinate with the internal IT team to get these incorporated in the claims legal system module
  Liaison with IT to build robust claims management system to reduce time and cost and increase efficiency; identify processes and reports that can be automated in collaboration with the IT development team
  Review documentation with detailed workflow, logic, screen shots, write functional test cases and perform UAT testing
  respond to queries, conduct data security testing (collaborate with all required stakeholders r- risk team)
  Coordinate with internal IT team to provide technical support to team members on the field in terms of fixing day to day system bugs and other issues
  Resolve all technology related complaints by guiding the internal team on the change (in data entry) requirements.
  Coordinate with MIS team to incorporate changes in the data warehouse and prepare BO (business objective) templates

Project Management

• 
  Conceptualize new projects that can be undertaken under AOP/LRP to bring in operational efficiency/cost savings for the Claims Legal department
  Coordinate with the IT team and other internal stakeholders such as PMO, Sales, Operations, Finance to get the required approvals and execute the projects
  Implement and deliver the projects and provide post-production support in terms of providing training, resolving system issues on a daily basis
  Actively participate in other projects and presentations as per the requirement of the function

Vendor Management

• 
  Identify and evaluate suitable vendor partners for sharing content for the community portal
  Negotiate costs, partnership terms as well as scope of work, for best possible arrangement for the services provided
  Conduct regular and periodic review meetings with vendors to share feedback and improve the overall quality of content created.
  Explore new partners from time to time to bring in fresh perspectives

Audit & Analytics:

• 
  Prepare and present impact analysis reports for proposed new technology initiatives for Claims Legal to the function head.
  Study various judgments and recent law changes, enforcements, legal developments and IRDA circulars and take action as required to implement changes in our internal systems
  Prepare a root-cause analysis report for system issues that are highlighted
  Identify challenges that the internal claims legal team, external advocates face while accessing the system and preempt solutions
  Document, update and maintain the SOPs for any system changes as well as circulate it to all internal employees
  Monitor and ensure compliance with regulatory requirements as stated by IRDA

Team Management

• 
  Establish individual performance expectations and regularly review individual performance of each team member and motivate them to give their best
  Train and support team members in delivering their day-to day responsibilities and resolve their concerns/ challenges, if any

Internal Audit \xe2\x80\x93 [Additional Role based on certification]

• 
  Conduct trainings within the department to create awareness about ISO
  Audit various process within BAGIC three times annually

System Development and Operational Efficiency:

• 
  Collect requirements and feedback from the claims legal team and coordinate with the internal IT team to get these incorporated in the claims legal system module
  Liaison with IT to build robust claims management system to reduce time and cost and increase efficiency; identify processes and reports that can be automated in collaboration with the IT development team
  Review documentation with detailed workflow, logic, screen shots, write functional test cases and perform UAT testing
  respond to queries, conduct data security testing (collaborate with all required stakeholders r- risk team)
  Coordinate with internal IT team to provide technical support to team members on the field in terms of fixing day to day system bugs and other issues
  Resolve all technology related complaints by guiding the internal team on the change (in data entry) requirements.
  Coordinate with MIS team to incorporate changes in the data warehouse and prepare BO (business objective) templates

Project Management

• 
  Conceptualize new projects that can be undertaken under AOP/LRP to bring in operational efficiency/cost savings for the Claims Legal department
  Coordinate with the IT team and other internal stakeholders such as PMO, Sales, Operations, Finance to get the required approvals and execute the projects
  Implement and deliver the projects and provide post-production support in terms of providing training, resolving system issues on a daily basis
  Actively participate in other projects and presentations as per the requirement of the function

Vendor Management

• 
  Identify and evaluate suitable vendor partners for sharing content for the community portal
  Negotiate costs, partnership terms as well as scope of work, for best possible arrangement for the services provided
  Conduct regular and periodic review meetings with vendors to share feedback and improve the overall quality of content created.
  Explore new partners from time to time to bring in fresh perspectives

Audit & Analytics:

• 
  Prepare and present impact analysis reports for proposed new technology initiatives for Claims Legal to the function head.
  Study various judgments and recent law changes, enforcements, legal developments and IRDA circulars and take action as required to implement changes in our internal systems
  Prepare a root-cause analysis report for system issues that are highlighted
  Identify challenges that the internal claims legal team, external advocates face while accessing the system and preempt solutions
  Document, update and maintain the SOPs for any system changes as well as circulate it to all internal employees
  Monitor and ensure compliance with regulatory requirements as stated by IRDA

Team Management

• 
  Establish individual performance expectations and regularly review individual performance of each team member and motivate them to give their best
  Train and support team members in delivering their day-to day responsibilities and resolve their concerns/ challenges, if any

Department :

HO


Open Positions :

1


Skills Required :

Retail Operations, retail sales, project management, team management


Location :

HO


Education/Qualification :

Bachelor in Law; with some IT certification will be preferred


Desirable Skills : \xef\x82\xa7

Should have least 5-6 + years of experience in TP claims \xef\x82\xa7 Should have clarity on legal aspects \xef\x82\xa7 Must have experience in IT - & some online IT certifications


Years Of Exp :

5 to 8 Years


Posted On :

01-Nov-2023


Designation :

Team Leader PMO & IT Support Retail Sales