Job Description

Company Overview:

At Porter, we are passionate about improving productivity. We want to help businesses, large and small, optimize their last-mile operations and empower them to unleash the growth of their core functions. Last mile delivery logistics is one of the biggest and fastest growing sectors of the economy with a market cap upwards of 50 billion USD and a growth rate exceeding 15% CAGR.

Porter is the fastest growing leader in this sector with Pan India presence with operations in multiple cities, a fleet size exceeding 1L registered and 30k active driver partners and a customer base with 3.5M being monthly active. Our industry-best technology platform has raised over 150 million USD from investors including Sequoia Capital, Kae Capital, Mahindra group, LGT Aspada,Tiger Global and Vitruvian Partners.

We are addressing a massive problem and going after a huge market. We\'re trying to create a household name in transportation and our ambition is to disrupt all facets of last mile logistics including warehousing and LTL transportation. At Porter, we\'re here to do the best work of our lives.

If you want to do the same and love the challenges and opportunities of a fast paced work environment, then we believe Porter is the right place for you.

https://porter.in/

Roles and Responsibilities:

The purpose of the role is to provide timely, accurate and quality MIS reports, dashboards to the external & internal stakeholders of account(s) as per the defined process and standards of security and compliance.

• Prepare timely and accurate MIS reports and dashboards as required by the stakeholders

• Interact and work closely with management, internal stakeholders & clients to understand the business information needs

• Ensuring all reports & dashboards are prepared as per stakeholder requirements as per the desired frequency (weekly/ monthly/quarterly)

• Ensure regular review with the MIS Team for 100% accuracy before populating any customized dashboard or generating any customized report

• Track and follow up with relevant stakeholders for timely updating and data management of parameters (key SLA metrics such as run-rate etc.)

• Generate account level reports (billable and non-billable) on forecasting, scheduling (both onshore and offshore) and performance against SLAs, CSAT, Quality etc.

• Ensure zero non-compliances on process audit on data security and compliance

• Support and adopt tools and systems for efficient MIS generation and reporting system

• Continuous support to the manager in rolling out new techniques and initiatives to increase productivity

• Providing update to the manager on the progress of any new MIS initiatives

• Perform periodic maintenance and servicing of MIS system to improve operational efficiency

• Adopt new tools, technology solutions and develop capability through training to improve his own productivity.

• Develop analytical skills and understanding of statistical analysis to suggest improvement in the quality of analysis

• Stakeholder management

• Coordinate with internal and external stakeholders for collation and accuracy of data

• Provide timely assistance in case of an escalation and support resolution of escalations/ issues

Expectation from the candidate:

Should have good knowledge of MS Excel and hands on experience in making reports

Analytical Skills

Data Visualization Skill

Advance Knowledge of MS-Office/ Office 365

Porter