Job Description

Job SummaryTeam Leader- Operations -Voice /Blended (US)
Roles and Responsibilities:
1 Should have Team Handling Experience
2 Should have 1+Years Experience as Team Leader
3 Should exhibit People Management Skills.
4 Should be aware of the various Operations and Client Metrics.
5 Strong analytical, solving skills with strong MS Excel skills.
6 Needs to have the drive to achieve given targets.
7 Process adherence (Check, analyze, Control & Improvement).
8 Drive & adhere to Policies & Procedures.
9 Should be well versed in coaching & providing feedback
10 Basic exposure to excel.
11 Good process knowledge and Good interpersonal skills
The candidate should be possess the following skills
- People Management skills
- Client Management skills
- Process Management skills
- Coaching and Training
- Feedback and Performance Management skills
- Attrition, Shrinkage, AHT, CSAT, Schedule Adherence, BQM Management, SLA Management
5 Days Working Role
Work from office opportunity
Education Target: Minimum Graduate (Any Bachelors Degree)Education : HSCExperience : Minimum 1 year of experience as a TLProcess : International (International Process only should apply)Background : BPO ExperienceShift Window : 24 x 7Weekoffs : Any 2 days in a weekExperience Target : Experience in handling team; have managed clients; hands on excel and people management skillsSkills : Good communication skills; Excel knowledge ; People management ; Leadership skills; Quick Learner; Adaptability, handled attrition & shrinkageNotice Period : Minimum 30 days or immediate

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